job management · read and write
Ask the job, the site, the asset. Quote it from site.
Centrus integrates with Joblogic for UK field service businesses. Jobs, sites, assets and quotes answered from live Joblogic, with quotes raised from the same chat. Joblogic stays your job system.
start with these
Engineers ring the helpdesk for answers that are already in Joblogic.
Ask about a job, a site or an asset on the web, WhatsApp or Teams and the answer comes from live Joblogic. Engineers price follow-on work from a site photo, completed worksheets become quotes, and agents chase the ones still open. An administrator connects Joblogic once from Integrations, and everyone else clicks Enable.
01
Tomorrow's jobs and the site brief
The night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.
Read the use case: Tomorrow's jobs and the site briefWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox02
Quote from site photos
The engineer sends a photo on WhatsApp. It is priced and with the client before they leave site.
Read the use case: Quote from site photosWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, WhatsApp03
Follow-on quote from the worksheet
The job closes, the follow-on work on the worksheet is priced, and the account manager has the quote the same day.
Read the use case: Follow-on quote from the worksheetWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel04
Open quotes followed up
Every weekday it chases open quotes from your own inbox, in your tone, and leaves anyone who has replied alone.
Read the use case: Open quotes followed upWorks with BigChange, Joblogic, Simpro, Outlook, Gmail05
Tomorrow's visits confirmed by phone
Every customer booked for tomorrow is rung from your number. Moves and no-answers are written to the visit.
Read the use case: Tomorrow's visits confirmed by phoneWorks with BigChange, Excel, Phone and SMS
setup
Three credentials, entered once
Whoever manages your Joblogic account can find the three values. Nothing is installed on anyone's machine.
Connect Joblogic
An administrator pastes the Client ID, Client secret and Tenant ID from Joblogic into the Joblogic card in Integrations, and Centrus checks them before saving.
Enable the team
Everyone else clicks Enable on the Joblogic card and starts asking. The Agent access switch on each person in Edit users decides who can build agents.
Ask, then automate
Start with a job you already know. When a question turns into a routine, describe it in Agent Builder and connect the Joblogic step there, because each agent keeps its own credentials.
what it covers
What Centrus can read and change in Joblogic
Each row is a record type in your Joblogic account. The first two columns are what people can ask and change in chat, on the web, WhatsApp and Teams. The last column is what the Agent Builder Joblogic step adds on top.
- connects through
- Joblogic API, connected once by an administrator
- reads and writes
- Jobs, quotes, purchase orders, sites, customers, assets
- starts on
- A Joblogic event, a schedule, an email, or a request in chat
- where people ask
- Web, WhatsApp and Teams
Jobs
ask in chat
All or open jobs, by customer, site or date logged, jobsheet PDF
change in chat
Log a job with its type, category and priority
agents add
Update, change status, delete
Quotes
ask in chat
List, look up, quotesheet PDF
change in chat
Raise a quote with priced lines, linked to a job
agents add
Update, approve, reject, cancel
Purchase orders
ask in chat
List by job or supplier, look up
change in chat
Raise a purchase order
agents add
Order lines, approve, mark as sent
Customers and sites
ask in chat
Search and look up
change in chat
Read only
agents add
Create, update, delete
Contacts
ask in chat
Look up a contact
change in chat
Read only
agents add
List, create, update, delete
Assets
ask in chat
Assets on a job
change in chat
Read only
agents add
Site assets, assign to a job, update
Worksheet photos
ask in chat
Preview the site photos in a worksheet PDF
change in chat
Attach them to the job
agents add
Chat only
Visits
ask in chat
Agents only
change in chat
Agents only
agents add
List, search the planner, book, update, cancel
Invoices
ask in chat
Agents only
change in chat
Agents only
agents add
List, look up, create, update, invoice PDF
Notes and forms
ask in chat
Agents only
change in chat
Agents only
agents add
Job notes, forms logbook, form answers and PDFs
Engineers and staff
ask in chat
Engineers, engineer teams and office staff
change in chat
Read only
agents add
Read the same lists
Reference data
ask in chat
Job types, categories and priorities
change in chat
Read only
agents add
Read the same lists
Plus whole-list runs, in Agent Builder
When an agent needs every record rather than one page of results, it reads the full list in one step. That covers jobs, quotes, customers, sites, purchase orders, invoices and assets, so a monthly report or a clean-up run sees everything.
“My team are more productive. The manual work has been taken off their plate. It is like having another staff member that never forgets anything.”
everything with Joblogic
All 69 use cases
Grouped by area of work. Search, or narrow the list by role or by the other systems you run.
69 use cases
New work coming in
8Enquiries, portal tickets and emails turned into booked jobs.
- Raise portal jobsIn depthPortal mail becomes an unscheduled job on BigChange, and the account manager is told.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Answer the customer while they're still on the lineNo hold music while someone logs into the job system.AskWorks with BigChange, Joblogic, Simpro
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
Quotes and sales
12Priced from your rate card, sent the same day, chased until they land.
- Job priced in chatIn depthAsk the price in chat. It comes back from your rate card, then goes out as your branded PDF or into your job system.AskWorks with BigChange, Joblogic, Simpro, Excel
- Follow-on quote from the worksheetIn depthThe job closes, the follow-on work on the worksheet is priced, and the account manager has the quote the same day.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Open quotes followed upIn depthEvery weekday it chases open quotes from your own inbox, in your tone, and leaves anyone who has replied alone.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Quote from site photosThe engineer sends a photo on WhatsApp. It is priced and with the client before they leave site.AskWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, WhatsApp
Scheduling and dispatch
8Visits confirmed, each day on WhatsApp, customers texted on the way.
- Who holds the ticket and is freeAsk who can go. Centrus checks tickets and expiry dates against the diary and books the one who can.AskWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, Teams
- PPM reminders with the date and the workEvery Monday each site hears what's coming in the next fortnight, and access is confirmed on the job.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Each engineer's day on WhatsAppAt 06:30 every engineer has their jobs in order, with the windows and the access notes.AutomationWorks with BigChange, Joblogic, Simpro, Excel, WhatsApp
- Customer texted when the engineer sets offThe job goes to travelling and the customer gets a text with the arrival time. Replies land on the job.Front DeskWorks with BigChange, Joblogic, Simpro, Phone and SMS
Engineers on site
9The site brief the night before, the manual on site, the worksheet from the van.
- Tomorrow's jobs and the site briefIn depthThe night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.AskWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Worksheets from a voice noteIn depthOne voice note from the van. The worksheet is written in your format, and Centrus asks for anything missing.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Fault codes and the fix, on siteIn depthSend the code from the boiler. The checks come back from the manufacturer manual, and Centrus looks for the part on the van.AskWorks with BigChange, Joblogic, Simpro, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Purchase orders raised from the vanAsk for the part on WhatsApp. Under your limit it goes to the supplier, and anything over is approved by email first.AskWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, WhatsApp, Xero
Paperwork and compliance
11RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.
- RAMS from the last job at the siteIn depthAsk in chat. The RAMS is written in your format from the last job there, with each hazard and its control.AskWorks with BigChange, Joblogic, Simpro, Word, SharePoint, OneDrive, Google Drive
- Subcontractor sheets onto the jobIn depthTheir sheet arrives by email. Centrus rewrites it as your worksheet and creates it on the job.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- LOLER and statutory examination due datesDefects from the last exam are not missed on the next one.AskWorks with Joblogic
- Subcontractor cover checked every MondayEvery Monday, cover due in 30 days is chased and anyone lapsed is put on hold.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
Finance and cash flow
10Invoices chased, matched, checked against the contract and sent.
- Overdue invoices chased every MondayIn depthPulled from your job system, spreadsheet or Xero. Anyone already replying is skipped, the rest are chased in your tone.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel, Xero
- Raise and send an invoice from chatAsk for the invoice. It's raised in your job system or Xero, or sent as a branded PDF.AskWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Xero
- On stop? Checked before the quote goesAsk on WhatsApp. Centrus checks the account and the aged debt, and holds the quote if they're on stop.AskWorks with BigChange, Joblogic, Simpro, WhatsApp, Xero, Sage Intacct
- Supplier invoices matched to the POEvery line is checked against the PO. Matches update the job cost, and anything out is queried with the supplier.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
Reports and numbers
9Answers, reports and alerts from the systems you already run.
- Excel reports, described in a sentenceIn depthDescribe the report once. On the 1st it's written from your job system and Xero, in the format you already send.AutomationWorks with BigChange, Joblogic, Simpro, Excel, Word, Xero, Google Sheets, Google Docs
- Contract figures, asked on WhatsAppIn depthAsk in the meeting. The PPM count and the job that's overdue come back from your job system before the next question.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Cost alerts before a job overruns its quoteWhen a job passes 90% of its quote, the contracts manager and a director get a text, and it's in Monday's cost report.AutomationWorks with BigChange, Joblogic, Simpro, Phone and SMS
- Margin by category, and why it movedJob costs against invoices for each contract, by category, with the jobs that pulled the margin down.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel, Xero, Sage Intacct
Team and knowledge
2Your best people's answers, available to everyone.
- Every reply, written like your bestIn depthWrite the rough version. Centrus rewrites it from the complaints procedure, the job and your best replies, ready to check and send.AskWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Word, SharePoint, OneDrive, Google Drive
- Approved leave added to the diaryNobody re-keys leave into the job system, so nobody gets booked while they're off.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Excel
from the blog
Read more on this
questions
Joblogic questions
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We ask about a Joblogic job on WhatsApp, price a quote from a site photo, and plan the connection with you.
- 03We pick out the admin that should run itself first.
See it working with Joblogic.
Found the use case you need, or doing something that isn't on the list? Book 30 minutes. Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing

