BigChange
Joblogic
Simpro
01
The engineer's words
Helen asks what failed. Megan asks on Teams and reads Priya's worksheet note back, word for word.
Read from the job, not from memory
Teams, still on the call
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Centrus AIChatAboutToday
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Ask
new work
Helen's on the phone, the answer's on screen.
The field service desk asks what was done at a site, who attended and what is still open, and reads it back from your job system before the caller hangs up. If the caller says go ahead, the quote is accepted, the job raised and the confirmation emailed in one message.
Centrus chat, a customer on the phone
MEMegan EllisService desk
Today
Type a message…
- who asks
- Service desk and admin
- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
The rest of Helen's call.
Helen Ward rings at 10:20 on Monday about last week's lighting test at Riverside Care. This is what Megan does next, and who hears about it.
01
The engineer's own words
Helen asks what failed. Megan asks on Teams and reads Priya's worksheet note back, word for word.
Read from the job, not from memory
Works with Teams, BigChange, Joblogic, Simpro02
Accepted while she's on
Helen says go ahead. The quote is accepted, the job raised and her confirmation emailed in one message.
No call back to confirm
Works with BigChange, Joblogic, Simpro, Outlook, Gmail03
The account manager knows
At 14:10 Sarah asks on WhatsApp what happened with Riverside Care and gets the call, the quote and the job.
Nobody has to pass it on
Works with WhatsApp, BigChange, Joblogic, Simpro
Teams, still on the call
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01 / 03
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before and after
The same customer call, two ways.
Helen Ward rings at 10:20 asking about the failed emergency lights at Riverside Care.
While she waits
Without Centrus: Hold music while someone logs in and searches
With Centrus: The visit and the open quote read back to her
What failed
Without Centrus: A promise that Priya will call her back
With Centrus: Priya's worksheet note read out on the call
Going ahead
Without Centrus: Helen emails her yes and waits for it to be raised
With Centrus: Quote accepted and job raised before she hangs up
Afterwards
Without Centrus: Sarah hears about it from Helen next month
With Centrus: Sarah asks on WhatsApp and has it that afternoon
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Raise portal jobsPortal mail becomes an unscheduled job on BigChange, and the account manager is told.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Catch up on a client's emails before calling backThe callback starts with the full picture, not a scroll through the inbox.AskWorks with Outlook
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Answer the customer while they're still on the line" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing