Ask

new work

Found on site, raised before the van leaves.

A field service engineer or the desk describes the work on WhatsApp, Teams or in chat. Centrus reads it back, then raises the job in your job system and adds the contact if they're new, ready for the office to book.

Book a demoSee how it runs
how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

What happens to JOB/90265.

Dylan raises the Merchant House radiators from site on Wednesday with one voice note. This is how it gets booked and briefed, and the same from the desk.

01

Booked from the desk

Megan books Dylan's job for Lewis in one Teams message. Grace is already on it as the contact.

Nothing typed in from the van

01 / 03
Book a demoSee the before and afterSee how chat works

before and after

The same new job, two ways.

Dylan at Merchant House at 09:40 on Wednesday, with a new contact to add, followed to the engineer at the radiators.

  1. Raising it

    Without Centrus: Dylan rings the office and waits on hold

    With Centrus: One voice note on WhatsApp from site

  2. The new contact

    Without Centrus: Grace's number on a scrap of paper in the van

    With Centrus: Added to Merchant House as she's mentioned

  3. Booking it

    Without Centrus: The desk retypes it from Dylan's message

    With Centrus: Booked for Lewis in one Teams message

  4. On the day

    Without Centrus: Lewis arrives not knowing who to ask for

    With Centrus: Lewis has Grace's name and number before he goes

Other ways people ask

  • “Customer at Unit 4 wants two extra sockets quoted, raise it as a job.”
  • “New contact: Ruth Bell, facilities at Harlow Mechanical, 07700 900488.”

keep going

More in new work coming in.

Enquiries, portal tickets and emails turned into booked jobs.

All 35 in new work coming in

questions

Questions about raising jobs from a message

No. It reads the details back and waits for a yes before it writes the job or the contact. If the customer or site doesn't match one in your job system, it says so and asks, rather than guessing.

BigChange, Joblogic and Simpro. The job and the contact are written straight into your job system, which stays the record. Centrus reads it live and does not keep its own copy of your jobs.

Whoever you allow. In BigChange, creating a job or a contact can be allowed or blocked per person and per team, so engineers can raise work from site without the access the office has.

Yes. Ask in the web app, WhatsApp or Teams to raise a job from an email in the inbox, and it takes the site, the fault and the contact from it. For portal emails that arrive every day, an agent can raise them as they land.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Job and contact created from a message" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing