01
From your own files
Each answer comes from the services and coverage you trained it on, and names the document it used.
Your own answers, not a guess
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 21:07
Type your message…
Front Desk
new work
Asked at 21:04, with the desk by morning.
Front Desk answers visitors on your website while your field service office is shut. It checks the work and the area against what you trained it on, takes a name and number, and passes the enquiry to the desk for the morning.
Ridgeway's website, after hours
RRidgewayWebsite assistant
Today, 21:04
Type your message…
- works with
Your website- how it runs
- Answered on your website or your phone line.
how it runs
Behind the enquiry at 21:04.
Anna Shaw asks about two EV chargers on Wednesday night. This is what the assistant answers from, and what the desk does with it on Thursday.
01
Answered from what you trained
Each answer comes from the services and coverage you trained it on, and names the document it used.
Your own answers, not a guess
Works with Your website, SharePoint, OneDrive, Google Drive, Dropbox02
Waiting in the desk inbox
Each enquiry is emailed to the desk. At 08:02 Megan asks on Teams what came in, and who to ring first.
Read before the phones start
Works with Teams, Outlook, Gmail03
The survey raised
Megan asks once. Kestrel Dental is added as a customer and the survey is raised, ready to book.
Nothing retyped from the email
Read the use case: The survey raisedWorks with Outlook, Gmail, BigChange, Joblogic, Simpro
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 21:07
Type your message…
01 / 03
01 / 03
before and after
The same evening enquiry, two ways.
Anna Shaw at Kestrel Dental asks about two EV chargers at 21:04 on Wednesday, followed to the survey on the board.
When she asks
Without Centrus: A contact form nobody reads until the morning
With Centrus: Answered on the website while she's still on it
The answer
Without Centrus: Nothing until 08:00, or a guess from whoever picks it up
With Centrus: From your services list, with the document named
The lead
Without Centrus: Rung back after she's asked someone else
With Centrus: Name, number and the work in the desk inbox
The desk at 08:00
Without Centrus: Retypes the form into the job system
With Centrus: Asks once and the survey is raised to book
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Catch up on a client's emails before calling backThe callback starts with the full picture, not a scroll through the inbox.AskWorks with Outlook
- Contact notes added from inbound emailsThe code and the person to call are on the contact before the engineer sets off. Nobody copies them across.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Enquiry inbox sorted before the desk opens itReactive work is seen first, and supplier mail stops burying customer enquiries.AutomationWorks with BigChange, Gmail
- GoHighLevel form leads booked in as surveysThe lead is booked before anyone rings them.AutomationWorks with GoHighLevel
- Quote requests from the websiteQuote requests arrive with the number of sites, the postcode and a contact already filled in.Front DeskWorks with Your website
questions
Questions about the website assistant
No. It answers from the coverage, hours and services you trained it on. A postcode outside your area is told so plainly, and anything it should not answer goes to the desk with the details already taken.
Every lead is kept in Centrus with the conversation, marked new, reviewed or closed. You can also have each one emailed to the desk from your Outlook or Gmail, and send the visitor a confirmation that you have it.
Yes. Switch on handoff and the conversation passes to someone in the office, in Centrus or by email. Your replies appear in the visitor's window, so they never have to repeat themselves or leave your website.
It can. With sources switched on, each answer names the document it used, so a visitor can see it came from your own services list or coverage, not a guess. You choose which documents it answers from with tags.
Yes. You set the colours, logo, fonts and position in Centrus, and it goes on your site with one line of code. A guided path with buttons such as Get a quote keeps visitors on the questions you want answered.
The website assistant is £49.99 a month on top of your plan, with 1,000 website message credits. Further blocks of 1,000 are £9.99 a month. You can try it in the playground inside Centrus before it goes on your site.
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Website enquiries taken out of hours" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing