for service desk and admin

Stay on the call. The job is already raised.

Portal mail in, a job on BigChange. A price from the rate card while the customer is still on the phone. A complaint reply from the handbook, whoever picked up. Tomorrow's customers asked to confirm while the field service desk does something else.

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a day with centrus

A day on the desk

The re-typing, the ringing round and the hunting for a second screen. Done before the desk gets to it, or while the customer is still on the line.

07:00

Overnight jobs at 07:00

Last night's three call-outs, Ms Rowe's urgent boiler first, are in Megan's inbox before the phones open.

Flagged for the desk before it opens

Read the use case: Overnight jobs summarised by 07:00Works with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
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everything for service desk and admin

All 100 use cases

Grouped by the part of the work. Search, or narrow the list to the systems you run.

100 use cases

01

New work coming in

26

Enquiries, portal tickets and emails turned into booked jobs.

New work use cases
02

Quotes and sales

11

Priced from your rate card, sent the same day, chased until they land.

Quotes use cases
03

Scheduling and dispatch

19

Visits confirmed, each day on WhatsApp, customers texted on the way.

Scheduling use cases
04

Engineers on site

7

The site brief the night before, the manual on site, the worksheet from the van.

On site use cases
05

Paperwork and compliance

16

RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.

Paperwork use cases
06

Finance and cash flow

7

Invoices chased, matched, checked against the contract and sent.

Finance use cases
07

Reports and numbers

3

Answers, reports and alerts from the systems you already run.

Reports use cases
08

Team and knowledge

11

Your best people's answers, available to everyone.

Team use cases

other roles

The rest of the team

The same knowledge and the same systems, asked from a different seat.

questions

Questions about Centrus for service desk and admin

Raising portal jobs without leaving the phones, quoting from the rate card while the customer is on the line, and rewriting complaint replies from the procedure and the job. Past rulings, like whether to charge a second no-access, are looked up instead of asked again.

No. The job system stays the record, whether it is BigChange, Joblogic or Simpro. Centrus reads it and writes the job with the site, the priority and the PO, and the desk stays on the call instead of switching between screens.

Yes. Ask in chat who is near a postcode this afternoon with the right ticket, and Centrus checks today's jobs and the skills matrix. The desk can give the customer an answer without putting them on hold or ringing round the vans.

No. It rewrites the reply from your complaints procedure and the job history, and leaves it as a draft in Outlook or Gmail. Someone on the desk checks it and presses send, so every reply follows the procedure whoever picked it up.

A summary of last night's call-outs in the inbox before the phones open, with the jobs logged in the workbook and anything needing a follow-up marked. Portal emails that arrived overnight are already raised as jobs.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We raise a portal job, price a call and draft a complaint reply on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Keep the desk on calls.

Found the job that pulls the desk off the phones, or is there one that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing