new work
Fault emails logged in Joblogic with a priority
Each fault email is logged as a Joblogic job on the right site, with the job type, category and priority your helpdesk would choose, and the number sent back.
New agent
app.centrus.aiDescribe what you want to automate…
- who asks
- Service desk and admin
- how it runs
- Built once in Agent Builder, then runs on its own.
Joblogic
Outlook
Gmailhow it works
From one sentence to a running agent.
The email arrives
A customer or tenant emails the helpdesk about a fault.
It's classified
The agent finds the customer and site, then picks the job type, category and priority from your own Joblogic lists, using the rules you describe.
The job is logged
The job is logged in Joblogic and the sender gets the job number by reply. Anything it can't place goes to the helpdesk.
before and after
Urgent faults are logged as urgent before anyone reads the inbox.
without centrus
Every email read, retyped and given a priority by hand.
with centrus
Jobs logged with your own types and priorities, and the sender has the number.
Other ways to describe it
- “Log every email to repairs@ as a reactive job, priority from the wording.”
- “Raise jobs from the tenant inbox and send the reference back.”
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Raise portal jobsPortal mail becomes an unscheduled job on BigChange, and the account manager is told.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Joblogic, Simpro, Phone and SMS
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Answer the customer while they're still on the lineNo hold music while someone logs into the job system.AskWorks with BigChange, Joblogic, Simpro
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Fault emails logged in Joblogic with a priority" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it run once.
Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing