Automation

new work

Last night's jobs, in the inbox at 07:00.

Every morning at 07:00 an agent reads the field service jobs raised since 17:00, logs them in your workbook, flags the one to book first and emails the desk the summary with the workbook attached. The jobs are read from BigChange, Joblogic or Simpro, and the desk books the urgent one from the email.

Book a demoSee how it runs
how it runs
Built once in Agent Builder, then runs on its own.

how it runs

From one sentence to the morning email.

Describe the summary once in Agent Builder, watch it run on a real night's jobs, then let it run at 07:00 every day.

01

Describe it

Say when it runs, what to log, what counts as urgent and who to email. Agent Builder plans the steps.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how agents work

before and after

The same night's jobs, two ways.

Three jobs raised between 17:00 on Wednesday and 07:00 on Thursday, with Ms Rowe's no hot water among them.

  1. First thing

    Without Centrus: The desk scrolls the job system for anything new

    With Centrus: The summary is in Megan's inbox at 07:00

  2. The workbook

    Without Centrus: Each job copied into the sheet by hand

    With Centrus: Logged by the agent, one row a job

  3. What's urgent

    Without Centrus: Spotted when Ms Rowe rings to chase

    With Centrus: Flagged to book first in the email's first line

  4. Booking it

    Without Centrus: Booked after the morning's other calls

    With Centrus: Booked for Dylan from the summary at 08:02

keep going

More in new work coming in.

Enquiries, portal tickets and emails turned into booked jobs.

All 35 in new work coming in

questions

Questions about the overnight summary

The ones you describe. Most desks ask for every job raised between 17:00 and 07:00, from the phone agent, the website, portal emails or an engineer on call. It reads them live from BigChange, Joblogic or Simpro.

From the words you give it, such as no heat or hot water, a vulnerable person at home, or a fire panel fault. Those are flagged to book first. Everything else is logged as follow up or done.

Yes. Point it at the overnight sheet you already keep in Excel or Google Sheets and it adds a row a job in your columns. The workbook goes with the email, so the desk has it open before the phones start.

Yes. Ask Agent Builder in a sentence, such as adding the on-call engineer to the email or moving it to 06:45, and it changes the step. Every run is logged, so you can see what it read each morning.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Overnight jobs summarised by 07:00" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing