CentrusGmail

email and calendar · read and send

Quote requests priced. Replied in the Gmail thread.

Centrus integrates with Gmail for UK field service businesses. Quote requests priced from your rate card. Supplier invoices and follow-ups handled inside Gmail.

Book a demoSee all 28 use cases

start with these

Quote requests sit in Gmail until the one person who knows the prices gets to them.

Ask which quote requests are still waiting and get the threads behind the answer. Centrus prices a request from your rate card and replies in the thread from your address. Agents follow up open quotes, match supplier invoices and file mail under the labels you already use.

  1. 01

    Sales enquiry turned into a quote

    The enquiry is read, priced from your rate card and quoted, and the customer hears back the same day.

    Read the use case: Sales enquiry turned into a quoteWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel

  2. 02

    Open quotes followed up

    Every weekday it chases open quotes from your own inbox, in your tone, and leaves anyone who has replied alone.

    Read the use case: Open quotes followed upWorks with BigChange, Joblogic, Simpro, Outlook, Gmail

  3. 03

    Supplier invoices matched to the PO

    Every line is checked against the PO. Matches update the job cost, and anything out is queried with the supplier.

    Read the use case: Supplier invoices matched to the POWorks with BigChange, Joblogic, Simpro, Outlook, Gmail

  4. 04

    Overdue invoices chased every Monday

    Pulled from your job system, spreadsheet or Xero. Anyone already replying is skipped, the rest are chased in your tone.

    Read the use case: Overdue invoices chased every MondayWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel, Xero

  5. 05

    Every reply, written like your best

    Write the rough version. Centrus rewrites it from the complaints procedure, the job and your best replies, ready to check and send.

    Read the use case: Every reply, written like your bestWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Word, SharePoint, OneDrive, Google Drive
01 / 05

setup

Every inbox signs in on its own

The rate card and your voice go in once, for everyone, and Centrus only sees the inbox of whoever signed in.

01

Connect Gmail

Each person clicks Connect on the Gmail card in Integrations and signs in with Google. Google Calendar has a card of its own. If your Google Workspace blocks new apps, your Workspace administrator allows Centrus once.

How to connect

02

Give it your voice

Set the tone in Organisation Context. Add the rate card, the email policy and a document of good replies to Train, as uploads or synced from a Google Drive folder.

Organisation Context

03

Hand over the routine

Start by asking in chat. When an inbox job repeats, describe it in Agent Builder, connect the Gmail account it should watch and pick the label. A team account such as accounts@ works too.

Steps an agent can use

what it covers

What Centrus can read and change in Gmail

Each row is part of your Gmail. Ask works in chat on the web, WhatsApp and Teams. Change notes where only agents can do it. Trigger means an agent starts when a matching email lands under the label.

connects through
A Google sign-in, for the Gmail inbox
reads and writes
Emails, threads, drafts, labels, attachments
starts on
A new email under any label, filtered before it runs
where people ask
Web, WhatsApp and Teams

  • Emails

    ask

    Search in plain English or Gmail search, list unread, read in full

    change

    Send from your address, mark read, archive, move to Bin

    trigger an agent

    New email, filtered by label, sender, subject, body or attachments

  • Threads

    ask

    Read a whole thread in order

    change

    Reply in the same thread, from chat or agents

    trigger an agent

    Replies arriving under a watched label

  • Drafts

    ask

    Not asked in chat

    change

    Create a draft to check before it goes

    trigger an agent

    Schedule or chat

  • Attachments

    ask

    Read inside an agent run, such as a supplier invoice

    change

    Attach files to emails and replies

    trigger an agent

    Only emails with attachments, if you choose

  • Labels

    ask

    Search under any label

    change

    File under a label, created if missing, from agents

    trigger an agent

    Watch any label, including the inbox

Plus Gmail search, in plain English

Ask for unread mail from a supplier since Monday and Centrus writes the Gmail search for you, with from:, is:unread, has:attachment and after:. Nobody on the team has to learn the syntax.

See how chat and agents work in Centrus

everything with Gmail

All 28 use cases

Grouped by area of work. Search, or narrow the list by role or by the other systems you run.

28 use cases

01

New work coming in

5

Enquiries, portal tickets and emails turned into booked jobs.

New work use cases
02

Quotes and sales

4

Priced from your rate card, sent the same day, chased until they land.

Quotes use cases
03

Scheduling and dispatch

1

Visits confirmed, each day on WhatsApp, customers texted on the way.

Scheduling use cases
04

Engineers on site

1

The site brief the night before, the manual on site, the worksheet from the van.

On site use cases
05

Paperwork and compliance

3

RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.

Paperwork use cases
06

Finance and cash flow

8

Invoices chased, matched, checked against the contract and sent.

Finance use cases
07

Reports and numbers

1

Answers, reports and alerts from the systems you already run.

Reports use cases
08

Team and knowledge

5

Your best people's answers, available to everyone.

Team use cases
previous integrationOutlookAsk the inbox like a colleague. Portal jobs, supplier invoices and replies handled inside Outlook.next integrationGoogle CalendarWhat is on, who is free, and the meeting booked, from chat, WhatsApp or Teams.

questions

Gmail questions

It connects Centrus to your Gmail inbox with a Google sign-in. Your team asks which quote requests are still waiting or what a client said last month, and gets the emails behind the answer. Centrus replies in the thread from your address, and agents take the routine: supplier invoices, quote follow-ups and filing under labels.

Yes. Add the rate card to Train, by upload or synced from Google Drive, along with a document of replies you like. Centrus reads the request, finds the price, and writes the reply the way your examples do. Ask for a draft first if you want to check the figure before it goes.

No. Gmail stays your inbox and the record of what was said. Replies go out in the same thread from your own address, drafts sit in Drafts, and agents file mail under the labels your team already uses.

That AI only sees what lives inside Gmail. It does not see your job system, your client portals, your documents or anything else running the business day to day. Centrus sits across everything you use, so it is not limited by what one vendor decided to build.

No. Google Calendar is a separate card with its own Google sign-in. Connect both and one chat can read a request, check who is free and book the visit. Agent Builder does not have calendar steps yet, so bookings happen in chat.

In agents, yes. An agent downloads the PDF or spreadsheet and reads it, which is how supplier invoices become draft bills in Xero. In chat, Centrus reads the email itself and tells you a file is attached, so the file reading belongs in an agent.

Yes. Pick a label, such as Invoices, and filter by sender, subject, body or attachments. Each matching email starts one run. Filters are checked first, so mail that does not match uses no credits, and the trigger does not mark the email as read.

Yes. Agents connect a Gmail account of their own, separate from each person's inbox in chat. Sign in with the team account once and agents can watch its labels and send from it, with an Approval step before anything goes out.

No. Your data is not used to train AI models, and training is switched off on our AI provider account. Data is encrypted in transit and at rest, and access is set per person through tags and roles. Your inbox is read when someone asks or an agent runs, through the Google account you connected.

Gmail comes with every plan, from £299.99 a month. Chat uses message credits and agents use automation credits. Emails the trigger filters skip use none. Plans run month to month, with no lock-in, and paying annually saves 20%.See full pricing
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We price a quote request from a rate card like yours, reply in the Gmail thread, and show the agent that follows it up.
  3. 03We pick out the admin that should run itself first.

See it working with Gmail.

Found the use case you need, or doing something that isn't on the list? Book 30 minutes. Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing