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Saved once
Rachel saves the rule on Teams. It's a lesson for everyone, and it applies once Dan approves it.
Approved before it applies
Teams, with operations
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Centrus AIChatAboutMon 05/10
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Complaint replies, safe whoever writes them.
A field service manager saves the rule once: say sorry for the trouble, never admit liability. Every complaint reply Centrus drafts in Outlook or Gmail follows it, and so does every answer on WhatsApp and Teams, so a new starter's reply is as safe as yours.
Centrus chat, on the service desk
MEMegan EllisService desk
Today
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- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
One rule, from the doorstep to the inbox.
Rachel saves the rule on Mon 05/10. This is how it reaches Sam at Merchant House on Tuesday, and what happens to Megan's draft on Wednesday.
01
The rule, saved once
Rachel saves the rule on Teams. It's a lesson for everyone, and it applies once Dan approves it.
Approved before it applies
Works with Teams02
On the doorstep, too
Grace shows Sam a mark on the lobby wall. He asks what to say and gets the rule, not an admission.
No fault admitted on site
Works with WhatsApp, SharePoint, OneDrive, Google Drive, Word03
Sent, then put right
Megan checks the draft and asks on Teams to send it. It goes to Grace, and Sam is booked to look at the wall.
Checked before it's sent
Works with Teams, BigChange, Joblogic, Simpro
Teams, with operations
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01 / 03
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before and after
The same complaint reply, two ways.
Grace Holt at Merchant House, about a mark on the lobby wall after Sam's visit on Tue 06/10.
The rule
Without Centrus: Passed on by word of mouth, if at all
With Centrus: Saved once by Rachel, approved by Dan
On the doorstep
Without Centrus: Sam says sorry, it was his ladder
With Centrus: Sam says sorry and that the office will call
The reply
Without Centrus: Written by whoever is free, in their own words
With Centrus: Drafted to the rule, ready for Megan to check
Putting it right
Without Centrus: A promise to pay before anyone has looked
With Centrus: Sam booked to look at the wall on Thursday
keep going
More in team and knowledge.
Your best people's answers, available to everyone.
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- Knowledge kept to the right teamEach team gets answers from the knowledge meant for them, and nobody else sees it.AskWorks with SharePoint
- Updated documents filed from the inboxAnswers come from the current document, not last year's.AskWorks with Outlook
- Every reply, written like your bestWrite the rough version. Centrus rewrites it from the complaints procedure, the job and your best replies, ready to check and send.AskWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Word, SharePoint, OneDrive, Google Drive
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Save a house rule for complaint replies" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
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