01
The desk's answer
Megan asks the question Lewis couldn't. Her tags cover the contract, so the rates come from it.
Rates only where they belong
Centrus chat, on the service desk
MEMegan EllisService desk
Today
Type a message…
Ask
team
Knowledge kept to the right team.
Tag a contract, a site or a decisions log, and only the people who hold that tag get answers from it. For a field service team, that means the engineer on site gets the site rules and the desk gets the rates. In BigChange, each action can be allowed per person or team too.
WhatsApp, an engineer on site
Centrus AIonlineToday
Message
- works with
SharePoint- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
Who sees what, and who does what.
Lewis is at Harlow Retail Park on Thu 08/10. This is the same customer seen from the service desk and from finance, and a new starter's first week.
01
The desk gets the rates
Megan asks the question Lewis couldn't. Her tags cover the contract, so the rates come from it.
Rates only where they belong
Works with OneDrive, SharePoint, Google Drive, Dropbox02
Rulings kept to finance
Kate asks on Teams about night work. Dan's ruling comes from the finance decisions log, which only finance can use.
Finance rulings stay in finance
Works with Teams, OneDrive, SharePoint, Google Drive, Dropbox, Word03
Actions set per person
Tom asks for a PO in his first week. His BigChange actions are looking up jobs and adding notes, so it isn't raised.
No PO without the right to raise one
Works with WhatsApp, BigChange
Centrus chat, on the service desk
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same contract, two ways.
Harlow Retail Park's rates on Thu 08/10, asked for by Lewis on site and then by the service desk.
On site
Without Centrus: Rates read out to whoever rings and asks
With Centrus: Lewis gets the site rules, not the rates
The desk
Without Centrus: Hunting a shared drive for the contract
With Centrus: Megan gets the Saturday rate from the contract
Rulings
Without Centrus: Finance rulings in a log anyone can open
With Centrus: Dan's night work ruling, for finance only
New starters
Without Centrus: Given everything, or nothing, on day one
With Centrus: Tom can look up jobs, not raise POs yet
keep going
More in team and knowledge.
Your best people's answers, available to everyone.
- Past rulings, looked up not re-arguedAsk how it was ruled last time. New questions go to the manager once, and the answer is logged for everyone.AskWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp
- Approved leave added to the diaryNobody re-keys leave into the job system, so nobody gets booked while they're off.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Excel
- Find RAMS and site notes without a job systemTeams without a job system find RAMS, certificates and site notes in one question. Site knowledge stops living in one person's inbox.AskWorks with Outlook, OneDrive, WhatsApp
- Save a house rule for complaint repliesComplaint replies stay safe even when a new starter writes them.AskWorks with Outlook, Gmail, WhatsApp, Teams
- Updated documents filed from the inboxAnswers come from the current document, not last year's.AskWorks with Outlook
- Every reply, written like your bestWrite the rough version. Centrus rewrites it from the complaints procedure, the job and your best replies, ready to check and send.AskWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Word, SharePoint, OneDrive, Google Drive
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Knowledge kept to the right team" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing