area 08 of 08

What one person knows, available to everyone.

Your best people's answers, available to everyone.

For UK field service teams, Centrus answers the questions your senior people get every day: complaint replies drafted from your procedure, new starters answered on WhatsApp, manager rulings looked up, policy changes briefed to every engineer and HR questions answered from the handbook you trained it on.

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start with these

New starters tap the same senior person for every answer.

New starters answered from the procedure, replies in your best person's voice, new rulings asked once and logged, policy changes briefed, and accidents logged from site.

01

Useful from day one

A no-show, the right form, whether to charge, a day off. Answered on Teams or WhatsApp from your SOPs and decisions log, without tapping a senior.

The procedure's answer, not a guess

Read the use case: New starters, useful from day oneWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp, Teams
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everything in team

All 26 use cases

Grouped by type. Search, or narrow the list to the systems you run.

26 use cases

Ask

20

Asked in chat, on WhatsApp or in Teams.

Automation

3

Built once in Agent Builder, then runs on its own.

Front Desk

3

Answered on your website or your phone line.

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area 07Reports and numbersAnswers, reports and alerts from the systems you already run.every use caseSearch the full list

questions

Questions about team and knowledge

The folders you connect in SharePoint, OneDrive or Google Drive: the handbook, SOPs, policies, site notes and the decisions log, plus the replies and examples you save in Train. You choose what's included, and every answer quotes the section it used.

It answers from your policy and shows the section. If the policy doesn't cover the question, it says so and passes it to HR rather than guessing. Anything personal, such as a problem with a manager, isn't answered by Centrus. It goes straight to HR.

Yes. Each file carries up to three tags and each person has a default tag, so engineers see the procedures and the handbook while only the people you choose see pricing, margin or HR files. Every answer shows its sources, so you can check what it used.

No. Customer replies are drafted in Outlook or Gmail for someone to check and send. You can see what it used and which points of the complaints procedure the reply covers before anything goes out.

Save the new version in the synced folder and Centrus answers from it after the next sync, which can run as often as every hour. It can compare it with the last version and send every engineer a short brief on WhatsApp covering what changed.

Yes. A new starter asks on WhatsApp where the van keys are, how to log a job or what to do at a site, and gets the answer from your induction pack and procedures with the section quoted. The senior engineer stops being the first port of call.

Yes. When someone corrects an answer, Centrus saves it as a lesson for that person, a tag or the whole organisation. Lessons wait for approval before they apply, so one wrong correction doesn't spread across the team.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We train Centrus on a handbook and procedures like yours, then ask the questions your new starters ask.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring your handbook.

Found the question your senior people answer every day, or is there one that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing