01
Under the fire tag
Matt adds the Gent Vigilon support pages under the fire tag, for the people who work on that panel.
Their pages, your tag
Centrus chat, adding the pages
MMattEngineering manager
Today
Type a message…
Ask
team
Their support pages, answered on site.
Add a manufacturer's support pages on Train under the right tag. Field service engineers with that tag ask about the kit on WhatsApp and the answer comes from those pages, with the page named. Anyone without the tag is pointed to someone who has it.
WhatsApp, at the fire panel
Centrus AIonlineFri 09/10
Message
- who asks
- EngineersEngineering managers
- works with
WhatsApp- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From their pages to the panel.
Matt adds the Gent Vigilon support pages under the fire tag. This is who can ask, what Sam gets at the panel and what the desk checks afterwards.
01
Added under the fire tag
Matt adds the Gent Vigilon support pages under the fire tag, for the people who work on that panel.
Their pages, your tag
02
Kept to the fire team
Dylan is not fire trained, so the reset pages are not shared. He is pointed to Sam or Matt.
Only the people on the tag
Works with WhatsApp03
If the fault returns
Megan asks what the pages say if the fault returns. Check the loop isolators on the event log.
The same pages the engineer used
Works with Teams, OneDrive, SharePoint, Google Drive, Dropbox
Centrus chat, adding the pages
MMattEngineering manager
Today
Type a message…
01 / 03
01 / 03
before and after
The same panel, two ways.
The Gent Vigilon at Harlow Retail Park, with Sam on site on Fri 09/10.
The pages
Without Centrus: A search on a phone in the plant room
With Centrus: Added once, under the fire tag
The reset
Without Centrus: Whatever the last engineer remembers
With Centrus: Access code, Reset, then Confirm
Who can ask
Without Centrus: Anyone with the link to the supplier's site
With Centrus: The fire team, and not Dylan
If it returns
Without Centrus: A second visit to find the same page
With Centrus: The loop isolators, from the same pages
keep going
More in team and knowledge.
Your best people's answers, available to everyone.
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- Check a new starter knows the procedureFive questions from your own SOP.AskWorks with SharePoint, OneDrive, WhatsApp
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Train it on a manufacturer's website" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
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