01
Filed under heating
Matt files Dave's Andrews walkthrough under the heating tag, so that team can ask about it.
Recorded once, filed once
Centrus chat, filing the recording
MMattEngineering manager
Today
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Ask
team
Recorded once, answered on site.
A senior engineer talks through a job once, as a recording added on Train under the right tag. On a field service job, engineers with that tag ask on WhatsApp and get his steps, with the recording named. Ask in chat and the steps are noted on the job for the next visit.
WhatsApp, at the water heater
Centrus AIonlineWed 07/10
Message
- who asks
- EngineersEngineering managers
- works with
WhatsApp- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From his recording to the job.
Dave Brennan talks through the Andrews water heater once. This is how Matt files it, what Tom is told before he fires one, and what Sam notes at Riverside Care.
01
Filed under the heating tag
Matt files Dave's Andrews walkthrough under the heating tag, so that team can ask about it.
Recorded once, filed once
02
Before he fires it
Tom asks if he can fire the heater first. Dave's recording says the flue seal twice, then fire it.
His order, not a guess
Works with Teams, OneDrive, SharePoint, Google Drive, Dropbox03
Noted on the job
Sam asks in chat to note the steps on JOB/91207: the purge, 10.5 mbar and the flue seal.
On the job for the next visit
Works with BigChange, Joblogic, Simpro
Centrus chat, filing the recording
MMattEngineering manager
Today
Type a message…
01 / 03
01 / 03
before and after
The same walkthrough, two ways.
Dave Brennan's Andrews water heater commissioning, asked by Sam at Riverside Care on Wed 07/10.
The know-how
Without Centrus: In Dave's head, until he is on the phone
With Centrus: Recorded once and filed under heating
On site
Without Centrus: Sam rings Dave and waits for a call back
With Centrus: The steps, from the recording, on WhatsApp
A new starter
Without Centrus: Tom fires it in the order he remembers
With Centrus: Told to check the flue seal twice first
The job
Without Centrus: Nothing written once Sam has left
With Centrus: The steps noted on JOB/91207
keep going
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- Log an accident or near miss from siteAccidents are recorded the same day, with the details fresh.AskWorks with Outlook, Gmail, Word, WhatsApp
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Centrus AIin the 30 minutes
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- 02We show "Train it on a recorded walkthrough" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
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