for engineers

The van should not wait on the office.

Tomorrow's jobs, the last visit, the fault code, the drawing, for every field service engineer. Asked on WhatsApp on the way, with the worksheet sent back as a voice note. The engineering manager stops being the helpdesk for a van full of people.

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a day with centrus

An engineer's day, on WhatsApp

One thread from the van check to tomorrow's brief. Every answer comes from your job system, your files and the manuals you hold.

07:32

Van checks by voice note

Lewis does the van check as a voice note. It's logged against LR21 HVN, and the two defects go to Rachel.

Every defect to the fleet manager

Read the use case: Daily van check from a WhatsApp voice noteWorks with Excel, SharePoint, OneDrive, Google Drive, WhatsApp
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everything for engineers

All 54 use cases

Grouped by the part of the work. Search, or narrow the list to the systems you run.

54 use cases

01

New work coming in

3

Enquiries, portal tickets and emails turned into booked jobs.

New work use cases
02

Quotes and sales

1

Priced from your rate card, sent the same day, chased until they land.

Quotes use cases
03

Scheduling and dispatch

2

Visits confirmed, each day on WhatsApp, customers texted on the way.

Scheduling use cases
04

Engineers on site

33

The site brief the night before, the manual on site, the worksheet from the van.

On site use cases
05

Paperwork and compliance

7

RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.

Paperwork use cases
08

Team and knowledge

8

Your best people's answers, available to everyone.

Team use cases

other roles

The rest of the team

The same knowledge and the same systems, asked from a different seat.

questions

Questions about Centrus for engineers

Tomorrow's list, what they are walking into, a Worcester Bosch fault code, where the isolation sits on the kitchen drawing, and a voice note that becomes the worksheet. It answers from BigChange, the manufacturer manual and the files on the job.

No. It takes the questions that don't need a person, such as the key safe code, the last visit or a fault code, so the manager is free for the jobs that do. If your systems and files don't hold the answer, it says so.

WhatsApp is how most engineers use it, because it is already on the phone. The same answers are in Teams and the web app if that is how your company works, all from the same job system, files and manuals.

Yes. Voice notes work for questions and for worksheets. An engineer up a ladder can ask out loud where the isolation point is, and a voice note on the way out becomes the worksheet on the job, written in your format.

Not unless you allow it. Tags decide which files each person can ask about, so the procedures and manuals are open to the vans while the rate card, pay and personnel files stay with the office.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We ask the questions your engineers ring the office with, on WhatsApp, against a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Keep the vans moving.

Seen how it would work for your engineers, or have another problem on the vans that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing