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Still under warranty, before you charge.

The engineer asks on WhatsApp whether an earlier install is still under your 12-month workmanship warranty. Centrus reads the install in BigChange, the date it was completed and what was fitted, and says whether this field service visit is chargeable, before anyone tells the customer.

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how it runs
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how it runs

After the warranty check.

Lewis checked the boiler at 22 Mill Lane at 09:20 on Fri 16/10. This is the note on his job, the week's warranty visits, and finance told there is no charge.

01

Noted on the job

From Lewis's thread, an agent writes on JOB/90815 that the visit is under warranty and not chargeable.

On the job, before anyone charges

01 / 03
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before and after

The same return visit, two ways.

Lewis at 22 Mill Lane at 09:20 on Fri 16/10, from the leak on the boiler to finance leaving the visit uncharged.

  1. The question

    Without Centrus: A call to the office to ask if it is still covered

    With Centrus: Asked on WhatsApp, answered from the install

  2. The install

    Without Centrus: The completion date hunted through old jobs

    With Centrus: Fitted 18/11/2025, the same no-heating fault

  3. The customer

    Without Centrus: Told it might be chargeable, then corrected

    With Centrus: Told on site that the visit is covered

  4. The invoice

    Without Centrus: A charge raised, then a credit to undo it

    With Centrus: Finance emailed, so no invoice is raised

keep going

More in engineers on site.

The site brief the night before, the manual on site, the worksheet from the van.

All 34 in engineers on site
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Check if the job is still under warranty" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

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