Ask

on site

The answer on the van, not waiting on the office.

A field service engineer sends the fault code from the boiler. Centrus finds it in the manufacturer manual and sends the checks in order. When the part is the problem, it looks for one on the van and puts it on the job.

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how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

After the fault code.

Dylan cleared EA 227 at 22 Station Road from the manual. This is what the office sees afterwards, and what follows next morning.

01

Reviewed on WhatsApp

Matt asks on WhatsApp how the fault was fixed. The job is read live, with each check Dylan made and the part.

The manager sees each fix

01 / 03
Book a demoSee the before and afterSee how chat works

before and after

The same fault code, two ways.

EA 227 on a Greenstar 30i at 22 Station Road at 14:52, from the code on the display to the van restocked.

  1. The fault code

    Without Centrus: A call to the engineering manager, then a wait

    With Centrus: Sent on WhatsApp, the checks back from the manual

  2. The part

    Without Centrus: Found missing after a trip to the merchant

    With Centrus: Found on the van and put on the job

  3. The manager

    Without Centrus: Talking each engineer through it by phone

    With Centrus: Reads how it was fixed, when it suits him

  4. Restocking

    Without Centrus: Noticed when the next engineer opens the van

    With Centrus: Flagged to fleet before the vans go out

Other things they ask on the van

  • “Vaillant F.28, what do I check first?”
  • “Send me the RAMS for this roof.”
  • “Any parking notes for Merchant House?”
  • “I've found asbestos in the loft. What do we do?”

keep going

More in engineers on site.

The site brief the night before, the manual on site, the worksheet from the van.

All 34 in engineers on site

questions

Questions about technical support

Any you give it: manufacturer manuals, service bulletins and your own fault guides, as PDF or Word, in SharePoint, OneDrive, Google Drive or Dropbox. Train syncs the folders, and every answer names the manual it came from.

It says so rather than guessing. You can allow web search for the engineers' tag, so it looks further when your manuals don't cover a code. Anything that needs a person is still for the engineering manager.

No. It takes the questions the manual already answers, such as a fault code or the order of checks, so the manager has time for the jobs that need a person. Every answer names the manual, so a fix can be checked.

It reads the van's stock live from BigChange, Joblogic or Simpro, and puts the part on the job when the engineer uses it. Nothing is copied into a separate list that can drift out of date.

Yes. A WhatsApp voice note works as well as typing, which helps at the boiler with their hands full. The answer comes back as text, with the checks in order and the manual named under it.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We send a fault code and get the checks back from a manufacturer manual, in order.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a fault code.

Answer fault codes like this, or is there kit your engineers ask about that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing