on site
The field service engineer sends the code from the barrier panel or loop detector on WhatsApp. Centrus answers from the manufacturer's fault guide in SharePoint, OneDrive, Google Drive or Dropbox, gives the checks in order and names the guide, so the barrier works again before the van leaves.
Centrus AIonline
SharePoint
WhatsApphow it runs
Lewis cleared code 4 at Harlow Retail Park at 13:52. This is the client told, the barrier's past visits read, and a note kept for the next engineer.
01
When Lewis completes the job, an agent emails Harlow Retail Park that the yard barrier is working again.
Told before they have to ask
02
Matt asks if the barrier has had code 4 before. The site's jobs are read: twice, on the same loop.
The pattern, from the jobs
03
Matt asks for a note on the barrier. It's saved on the site, so the next engineer checks terminal 8 first.
The next engineer starts there
01
The client told
When Lewis completes the job, an agent emails Harlow Retail Park that the yard barrier is working again.
Told before they have to ask
before and after
Lewis at the Harlow Retail Park service yard barrier at 13:40 on Wed 14/10, from code 4 to the note kept.
The code
Without Centrus: A call to the office, then a wait for Matt
With Centrus: Sent on WhatsApp, the checks back from the guide
Finding it
Without Centrus: The detector swapped in case it was the board
With Centrus: The loop tails checked first, terminal 8 loose
The client
Without Centrus: Rings to ask if the barrier's fixed
With Centrus: Emailed when the job is completed
Next time
Without Centrus: The fix known to Lewis and nobody else
With Centrus: A note on the barrier: check terminal 8 first
keep going
The site brief the night before, the manual on site, the worksheet from the van.
Centrus AIin the 30 minutes
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing
