BigChange
WhatsApp
01
Checked when booked
Megan asks what to know before booking Tom. The flat's history is read: a dog, no keysafe, the last read.
Access sorted the day before
Centrus chat, while booking the visit
MEMegan EllisService desk
Today
Type a message…
Ask
on site
The right meter, and the dog, before you knock.
Before arriving at a flat on a field service visit, the engineer asks on WhatsApp for the meter serial, the last read, any hazard notes and whether there's a keysafe. Centrus reads the site's history in BigChange, then saves the new read on the job when they send it.
WhatsApp, on the way to the flat
Centrus AIonlineToday
Message
how it runs
Around the meter read.
Tom read meter E17Z 044518 at Flat 3, Tannery Court at 11:42. This is the desk booking him, the tenant texted on the way, and the read sent to Halden.
01
Checked when it's booked
Megan asks what to know before booking Tom. The flat's history is read: a dog, no keysafe, the last read.
Access sorted the day before
Works with BigChange02
The tenant texted
When Tom is on the way, an agent reads the flat's notes and texts Ms Okoye to put the dog in another room.
In first time
Read the use case: The tenant textedWorks with Phone and SMS, BigChange03
The read with Halden
When the job is completed, an agent emails Halden Housing the meter, the read and that the power is back.
The client has it the same day
Works with BigChange, Outlook, Gmail
Centrus chat, while booking the visit
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same flat, two ways.
Tom on his way to a power fault at Flat 3, Tannery Court at 11:10 on Wed 14/10.
Which meter
Without Centrus: Four cupboards, opened one by one
With Centrus: Meter E17Z 044518, in cupboard 2
The dog
Without Centrus: Found barking behind the door
With Centrus: Ms Okoye texted to put it in another room
The read
Without Centrus: Written on his hand, typed in later
With Centrus: Sent on WhatsApp and saved on the job
The client
Without Centrus: Halden ask for the read a week later
With Centrus: Emailed the read when the job is done
keep going
More in engineers on site.
The site brief the night before, the manual on site, the worksheet from the van.
- Tomorrow's jobs and the site briefThe night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.AskWorks with BigChange, Joblogic, Simpro, Excel, Word, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Fault codes and the fix, on siteSend the code from the boiler. The checks come back from the manufacturer manual, and Centrus looks for the part on the van.AskWorks with BigChange, Joblogic, Simpro, SharePoint, OneDrive, Google Drive, WhatsApp, Dropbox
- Purchase orders raised from the vanAsk for the part on WhatsApp. Under your limit it goes to the supplier, and anything over is approved by email first.AskWorks with BigChange, Joblogic, Simpro, Excel, SharePoint, OneDrive, Google Drive, WhatsApp, Xero
- Worksheets from a voice noteOne voice note from the van. The worksheet is written in your format, and Centrus asks for anything missing.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Daily van check from a WhatsApp voice noteThe checklist in a voice note, and defects to the fleet manager.AskWorks with Excel, SharePoint, OneDrive, Google Drive, WhatsApp
- Add parts from the van onto the jobParts used on site are billed, and the van stock count stays right.AskWorks with BigChange, WhatsApp
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Meter and site history before arrival" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing