Front Desk

scheduling

The van sets off, the customer knows.

When the engineer sets a field service job to travelling, Front Desk texts the customer from your number with who is coming and roughly when. Any reply goes on the job, so the engineer sees it before they arrive.

Book a demoSee how it runs
how it runs
Texted from your number when the engineer sets off.

how it runs

Built once, sent on every job.

Describe the texts once in Agent Builder, test them on a real job, then every job that goes to travelling sends one.

01

Describe it

In one sentence, ask Agent Builder to text the customer when a job goes to travelling, and put any reply on the job.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how Front Desk works

before and after

The same arrival, two ways.

Dylan sets off at 13:52 for Ms Clarke's boiler repair at 22 Station Road.

  1. Telling her

    Without Centrus: Rung by the desk, if anyone remembers

    With Centrus: Texted from your number as the van sets off

  2. The arrival time

    Without Centrus: A morning or afternoon window, and a wait

    With Centrus: About 14:30, from where the van is

  3. Her reply

    Without Centrus: Rung through to the desk, then passed on

    With Centrus: On the job when she sends it

  4. On arrival

    Without Centrus: Dylan knocks at the front, the gate is round the back

    With Centrus: Dylan goes straight round to the open gate

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch

questions

Questions about on-the-way texts

From where the van is and the address on the job. Van tracking is read from BigChange; on other job systems the text gives the engineer's name and the booked window instead. Either way the text says roughly when, not a promise to the minute.

Yes, from your business's number and in your name. Customers see who is coming and roughly when, and nothing else. You set what it says when you describe the agent in Agent Builder. Front Desk texts are job updates, never marketing.

The reply goes on the job, so the engineer and the desk both see it, and the engineer gets it on WhatsApp too. If the customer asks to rebook, the desk sees that on the job and picks it up.

The ones you choose when you describe it: every job, home visits only, or one client's sites. A facilities client may not want texts, and one sentence in Agent Builder leaves them out.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Customer texted when the engineer sets off" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it answer.

Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing