Front Desk

scheduling

Tomorrow's customers, asked the day before.

At 15:00 every weekday an agent reads tomorrow's home visits from BigChange or your planning sheet and texts each customer from your number. Anyone with no mobile is rung by the phone agent. Moves and answers are written to the visit, so the field service engineer sees them before the van leaves.

Book a demoSee how it runs
how it runs
Texts and rings from your number, on a schedule you set.

how it runs

Built once, run every afternoon.

Describe the confirmations once in Agent Builder, test them on real visits, then let them run at 15:00 every weekday.

01

Describe it

Tell Agent Builder to read tomorrow's visits from BigChange or the planning sheet at 15:00, contact each customer and note answers on the visit.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how Front Desk works

before and after

The same visits, two ways.

Tuesday's three home visits, from 15:00 on Monday to the vans leaving on Tuesday morning.

  1. Asking customers

    Without Centrus: Someone rings round after lunch, between other calls

    With Centrus: Each one texted at 15:00 from your number

  2. A new time

    Without Centrus: Rebooked by hand once someone rings back

    With Centrus: Moved on the visit when they ask

  3. No answer

    Without Centrus: Found out when the engineer knocks

    With Centrus: Noted on the visit before the van leaves

  4. The engineer

    Without Centrus: Learns about a move on the doorstep

    With Centrus: Sees the new window on the visit

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch

questions

Questions about visit confirmations

Both. It texts each customer from your number, because most people answer a text. Anyone with no mobile on the visit is rung by the phone agent instead. You set the order when you describe the agent, and you can change it in a sentence later.

Only the ones you name. Most businesses confirm home visits and leave site visits alone, because a facilities team already expects the engineer. It reads tomorrow's diary from BigChange, or from the planning sheet if that is where your diary lives.

It moves the visit to the window they ask for and writes the new time on the job, so the engineer and the desk both see it. If you would rather a person agrees every move, add an approval step and it waits for a yes from the desk.

No. The texts and calls are about the visit booked for tomorrow and nothing else, from your own number. Customers hear the engineer's name and the window, and they can reply or answer in their own words.

No. The visits stay in BigChange. Centrus reads tomorrow's diary from it and writes each answer back to the visit, so there is never a second diary to keep in step.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Tomorrow's visits confirmed by phone" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it answer.

Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing