scheduling
Cancelled Joblogic visits offered a new date
When a visit is cancelled, an agent searches the Joblogic planner for the next free slot with a suitable engineer and emails the site contact to offer it.
New agent
app.centrus.aiDescribe what you want to automate…
- who asks
- Service desk and admin
- how it runs
- Built once in Agent Builder, then runs on its own.
Joblogic
Outlook
Gmailhow it works
From one sentence to a running agent.
A visit is cancelled
The customer cancels, or the engineer can't attend, and the visit is cancelled in Joblogic.
A slot is found
The agent searches the planner for the next free slot with the same engineer, or another engineer in the same team.
The customer is asked
The site contact is emailed the new date. When they reply yes, the visit is booked. Any other answer goes to the helpdesk.
before and after
Cancelled work is rebooked without the helpdesk chasing it.
without centrus
Cancelled visits sit in a list until someone has time to ring round.
with centrus
Every cancellation has a new date offered the same day.
keep going
More in scheduling and dispatch.
Visits confirmed, each day on WhatsApp, customers texted on the way.
- Tomorrow's visits confirmed by phoneEvery customer booked for tomorrow is rung from your number. Moves and no-answers are written to the visit.Front DeskWorks with BigChange, Joblogic, Simpro, Excel, Phone and SMS
- Move an engineer's jobs when they go off sickTomorrow's diary is moved before the first customer is let down.AskWorks with BigChange
- Customer texted when the engineer sets offThe job goes to travelling and the customer gets a text with the arrival time. Replies land on the job.Front DeskWorks with BigChange, Joblogic, Simpro, Phone and SMS
- PPM reminders with the date and the workEvery Monday each site hears what's coming in the next fortnight, and access is confirmed on the job.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Book an unscheduled job into a diary from chatBooked while they're still on the phone.AskWorks with BigChange, Simpro
- Cancelled and status-flagged jobs listThe follow-up pile is visible in one question instead of a filter only some people know exists.AskWorks with BigChange, Joblogic, Simpro
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Cancelled Joblogic visits offered a new date" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it run once.
Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing