scheduling
Ask which field service jobs came back unfinished this week: no access, cancelled or needing a further visit. Centrus reads the statuses and what the engineers wrote in BigChange, so a note like "Tenant out, card left" counts as no access whatever status was picked. It lists what needs following up and rebooks a visit when you ask.
BigChangehow it runs
Rachel asks on Thursday afternoon what came back unfinished this week. This is what happens between her question and Flat 14 being back in the diary.
01
Every job this week, with what the engineer typed. "Tenant out, card left" counts as no access, whatever status was picked.
No filter to know about
02
Rachel asks for Flat 14 on Monday morning. Lewis has the slot, and Tuesday's no access goes on the job.
Back in the diary from the chat
03
An Agent Builder agent sends Rachel the same list at 15:00 each Friday, with anything already rebooked marked.
The list arrives without asking
01
Read from the comments
Every job this week, with what the engineer typed. "Tenant out, card left" counts as no access, whatever status was picked.
No filter to know about
before and after
Three jobs came back unfinished by Thursday: a no access, a part on order and a cancellation.
Finding them
Without Centrus: A saved filter only one person knows
With Centrus: Asked for in plain words
Free-text statuses
Without Centrus: "Card left" missed if the status says complete
With Centrus: Read from what the engineer wrote
Rebooking
Without Centrus: Found, then opened and moved by hand
With Centrus: Rebooked from the same chat
Each Friday
Without Centrus: Someone remembers to run the filter
With Centrus: The list arrives by email at 15:00
keep going
Visits confirmed, each day on WhatsApp, customers texted on the way.
Centrus AIin the 30 minutes
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing
