scheduling
Ask which reactive field service jobs could breach today. Centrus reads the open jobs in your job system with their logged times and attend-by targets, lists any with no engineer or running late, and names who is free nearby. Say so and the job is theirs.
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Centrus AIChatAbouthow it runs
Rachel asks on Teams at 09:30 which reactive jobs will breach today. This is what happens between her question and Halden Housing knowing when Dylan will arrive.
01
Seven open reactive jobs are read with their logged times. Three could breach, and Flat 6 has nobody on it.
Caught before the breach
02
Rachel asked for it to go to whoever is nearest. Flat 6 goes on Dylan's day after Elm House, due at 10:40, well inside 12:10.
Allocated from the same thread
03
Rachel asks for Halden to know. They're emailed Dylan's arrival time from your inbox, before they chase.
Told before they ask
01
Deadlines checked
Seven open reactive jobs are read with their logged times. Three could breach, and Flat 6 has nobody on it.
Caught before the breach
before and after
No heating at Flat 6, Kingsway Court, logged at 08:10 on Tuesday with a 4-hour SLA and nobody on it at 09:30.
Spotting it
Without Centrus: Found when Halden Housing chases at noon
With Centrus: Listed at 09:30 with its attend-by time
Who can go
Without Centrus: Diaries checked engineer by engineer
With Centrus: Dylan named, free nearby from 10:15
Allocating it
Without Centrus: The job opened and re-saved by hand
With Centrus: Given to Dylan from the same thread
The client
Without Centrus: Rings in to ask who is coming
With Centrus: Emailed Dylan's arrival time at 09:32
keep going
Visits confirmed, each day on WhatsApp, customers texted on the way.
Centrus AIin the 30 minutes
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