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Tomorrow, confirmed before the planner goes home.

Visits confirmed, each day on WhatsApp, customers texted on the way.

For UK field service teams, Centrus confirms tomorrow's visits by phone, sends each engineer their day on WhatsApp and texts customers when the engineer sets off. It reads the diary in BigChange, Joblogic, Simpro or your planning spreadsheet, and the planner still decides what moves.

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start with these

The planner spends the afternoon ringing round to confirm tomorrow.

Tomorrow confirmed, a sick day's jobs moved, the right ticket booked, and the customer texted when the van sets off.

01

Visits confirmed by phone

Every customer booked for tomorrow is rung from your number. Moves and no-answers are written to the visit.

Rung at 15:00 the day before

Read the use case: Tomorrow's visits confirmed by phoneWorks with BigChange, Excel, Phone and SMS
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All 30 use cases

Grouped by type. Search, or narrow the list to the systems you run.

30 use cases

Ask

15

Asked in chat, on WhatsApp or in Teams.

Automation

12

Built once in Agent Builder, then runs on its own.

Front Desk

3

Answered on your website or your phone line.

area 02Quotes and salesPriced from your rate card, sent the same day, chased until they land.area 04Engineers on siteThe site brief the night before, the manual on site, the worksheet from the van.

questions

Questions about scheduling and dispatch

No. The job system stays the record, whether it is BigChange, Joblogic, Simpro or the spreadsheet you plan in. Centrus reads it, rings customers, sends engineers their day and writes what happened back to the visit. Planners still make the call.

Yes. Connect the planning sheet and the skills matrix from SharePoint, OneDrive or Google Drive and Centrus reads them the same way it reads a job system. Moves and outcomes are written back to the sheet.

A call from your own number, in your company's name. It gives the visit and the window, asks if someone will be in and moves the visit if they ask. If nobody answers it texts the window instead.

No. Front Desk only sends job updates: the confirmed window, the engineer on the way, a change to the visit. Replies go on the job so the office sees them, and nothing promotional is ever sent from your number.

An agent sends each engineer tomorrow's jobs on WhatsApp, in the evening or first thing: the sites, the windows, the access notes and the last visit. They can reply in the same thread to ask about any job on the list.

Yes. Tell Centrus in chat who is off, and it checks the skills matrix and the diary for who holds the right tickets and has room, then proposes the moves. The planner agrees them and the visits are updated in the job system.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We take tomorrow's diary on a setup like yours and show the confirmation calls, the engineers' day on WhatsApp and the on-the-way texts.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Let the planner go home.

Found the part of the planner's day you'd hand over, or do you run the diary in a way that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing