Automation

scheduling

The no-access visit, followed up on its own.

When a field service engineer sets a job to no access in BigChange, an agent raises the follow-up job unscheduled and emails the customer from your inbox with the missed visit, the engineer's note and the new job number, asking which day suits. The desk books it when they reply.

Book a demoSee how it runs
how it runs
Built once in Agent Builder, then runs on its own.

how it runs

Built once, run on every no access.

Describe the follow-up once in Agent Builder, test it on a real no-access visit, then let it run whenever a job is set to no access.

01

Describe it

Agent Builder takes it from one sentence: when BigChange shows no access, raise a follow-up job and email the customer from your inbox.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how agents work

before and after

The same no-access visit, two ways.

Dylan can't get into Northgate Offices for the kitchen socket at 14:00 on Monday.

  1. Logging it

    Without Centrus: A status set on the job, then forgotten

    With Centrus: Set to no access, and the agent picks it up

  2. The follow-up

    Without Centrus: Raised when someone notices the gap

    With Centrus: Raised unscheduled as JOB/90719, ready to book

  3. Telling Paul

    Without Centrus: A call when the desk has a minute

    With Centrus: Emailed the missed visit and Dylan's note

  4. A new date

    Without Centrus: Chased by phone until someone answers

    With Centrus: Paul replies, and it's booked from Teams

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "No-access jobs rebooked without a chase" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing