Automation

scheduling

The engineer sets off, the client sees the ETA.

When an engineer sets off to an Ostara job in BigChange, an agent reads the work order number from the job and the van's live position, works out the arrival time and sets the ETA on the Ostara work order, where the client can see it without ringing your field service desk.

Book a demoSee how it runs
works with
BigChangeOstara
how it runs
Built once in Agent Builder, then runs on its own.

how it runs

Built once, run on every set-off.

Describe the ETA once in Agent Builder, test it on a real trip, then let it run whenever an engineer sets off to an Ostara job.

01

Describe it

Say it in Agent Builder: on each Ostara set-off in BigChange, read the van's position and set the ETA on the work order.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how agents work

before and after

The same work order, two ways.

Sam sets off at 13:40 on Monday for Brookfield FM's stockroom lighting fault at Unit 4, Harlow Retail Park.

  1. Setting off

    Without Centrus: Status changed in BigChange, Ostara left blank

    With Centrus: Set to travelling, and the agent picks it up

  2. The arrival time

    Without Centrus: Guessed by the desk from the diary

    With Centrus: Worked out from the van's live position

  3. The client's portal

    Without Centrus: Updated when someone logs in to Ostara

    With Centrus: ETA 14:05 set on WO-55931 by the agent

  4. Held up

    Without Centrus: Brookfield FM rings to ask where he is

    With Centrus: Sam moves it to 14:20 from WhatsApp

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "ETA sent back to Ostara" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing