scheduling
Ask what unscheduled work sits near where a field service engineer is today. Centrus reads their day and the unscheduled jobs in BigChange, measures each from the site, and books one on when you ask. The engineer then gets that job on WhatsApp, and questions about access are answered from the site notes.
BigChangehow it runs
Lewis is at City Medical until 15:00 with nothing after. This is what happens between Rachel's question and Lewis knowing where to go next.
01
Lewis is free from 15:00. 37 unscheduled jobs are measured from City Medical, and three sit within 2 miles.
Nearby work found, not remembered
02
Rachel asks for Elm House. It goes on Lewis for 15:30, straight after City Medical.
Scheduled from the same chat
03
Lewis gets Elm House on WhatsApp. His question about stairwell B is answered from the site notes.
No call back to the office
01
His day, then the pile
Lewis is free from 15:00. 37 unscheduled jobs are measured from City Medical, and three sit within 2 miles.
Nearby work found, not remembered
before and after
Lewis finishes at City Medical at 15:00 on Wednesday, with 37 jobs still unscheduled.
Finding nearby work
Without Centrus: The unscheduled list read postcode by postcode
With Centrus: Measured from City Medical in one answer
Will it fit
Without Centrus: Each job opened to check how long
With Centrus: The length is in the answer
Booking it
Without Centrus: Dragged onto Lewis in the planner
With Centrus: Scheduled from the same chat
Lewis
Without Centrus: Rings in to ask how to get in
With Centrus: Gets the job and the access on WhatsApp
keep going
Visits confirmed, each day on WhatsApp, customers texted on the way.
Centrus AIin the 30 minutes
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