for your customers

Customers answered at 21:00, with the office closed.

Do you cover BN1. Are you open Saturday. The boiler's stopped, can someone come today. Front Desk answers your field service customers on the website and the phone, books what it can, and logs the rest for the desk in the morning.

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a day with centrus

Your front door, around the clock

Answered from the coverage, hours and services you trained. Anything it cannot handle goes to a person with the details already taken.

Mon 09:00

Yearly services booked

Three yearly services are due next week. Each customer is called, Mr Okafor moves to Thursday, and all three are booked.

Booked without ringing round

Read the use case: Yearly services booked by phoneWorks with BigChange, Excel, Google Sheets, Phone and SMS
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everything for your customers

All 19 use cases

Grouped by the part of the work. Search, or narrow the list to the systems you run.

19 use cases

01

New work coming in

12

Enquiries, portal tickets and emails turned into booked jobs.

New work use cases
02

Quotes and sales

1

Priced from your rate card, sent the same day, chased until they land.

Quotes use cases
03

Scheduling and dispatch

1

Visits confirmed, each day on WhatsApp, customers texted on the way.

Scheduling use cases
05

Paperwork and compliance

1

RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.

Paperwork use cases
06

Finance and cash flow

1

Invoices chased, matched, checked against the contract and sent.

Finance use cases
07

Reports and numbers

1

Answers, reports and alerts from the systems you already run.

Reports use cases
08

Team and knowledge

2

Your best people's answers, available to everyone.

Team use cases

other roles

The rest of the team

The same knowledge and the same systems, asked from a different seat.

customers

    questions

    Questions about Centrus for your customers

    An assistant on your website and a voice agent on your number, both trained on your coverage, hours and services. They take the details when the office is closed and don't promise a postcode you don't cover.

    No. Team chat is WhatsApp, Teams and the web app for staff. Front Desk is the website assistant and the voice agent your customers talk to. Both sit on the knowledge you trained.

    It hands over to a person. On the website the visitor leaves their details, or is passed to someone in the office during opening hours, with the conversation so far. Nobody has to repeat themselves.

    Yes. The assistant is embedded with your colours, and you can set a guided path with buttons such as Book a visit or Get a quote. Each widget can use its own tags, so different pages can answer from different knowledge.

    No. Front Desk texts are job updates only: the confirmed window, the engineer on the way, a change to the visit. They come from your number, and replies land on the job so the office and the engineer see them.
    Centrus AI

    in the 30 minutes

    1. 01We start with how your operation actually runs, on the desk and in the field.
    2. 02We train the website assistant on coverage, hours and services like yours, then ask it what your customers ask.
    3. 03We pick out the admin that should run itself first.

    Book 30 minutes. Answer at 21:00.

    Found what your customers ask, or do they ask something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

    30 minutes / UK team / No lock-inOr see pricing