01
From the RAMS
Still on the site, Nadia asks about the asbestos. The answer comes from rev C itself, and names it.
Your own RAMS, not a guess
paperwork
A facilities manager asks on your website for the RAMS before your field service team starts on site. Front Desk finds the current version for that site in the documents you trained it on, names it and answers questions from it, then passes a request for a signed copy to the right person with their details taken.
how it runs
Nadia Walsh at Brookfield FM asks for the Latham Street RAMS on Friday afternoon. This is what the assistant answers from, and how the signed copy reaches her.
01
Still on the site, Nadia asks about the asbestos. The answer comes from rev C itself, and names it.
Your own RAMS, not a guess
02
At 17:05 Marie asks on Teams what came in. Nadia's request and her number are in the handoff.
Nothing to ask her twice
03
Marie asks once. The signed rev C goes to Nadia from her own inbox and is logged on the Latham Street job.
With the client before Monday
01
From the RAMS
Still on the site, Nadia asks about the asbestos. The answer comes from rev C itself, and names it.
Your own RAMS, not a guess
before and after
Nadia Walsh at Brookfield FM asks for the Latham Street RAMS at 16:50 on Fri 16/10, before Sam's roof work on Monday.
When she asks
Without Centrus: An email to the office, read on Monday morning
With Centrus: Asked on the website and answered on Friday
The version
Without Centrus: Whichever copy someone finds first
With Centrus: Rev C, signed off on 16/10, named
Her question
Without Centrus: The asbestos query waits for a call back
With Centrus: Answered from the RAMS while she's on the site
The signed copy
Without Centrus: Chased on Monday while Sam waits at the gate
With Centrus: Sent from Marie's inbox on Friday
keep going
RAMS, worksheets, vans and subcontractor cover, checked before anyone has to chase.
in the 30 minutes
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
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