01
Turned down plainly
At 19:15 a visitor asks about removing asbestos tiles. She's told it needs a licence Ridgeway doesn't hold.
Declined before the inbox
new work
Procurement and facilities visitors vetting a field service supplier ask on your website which accreditations you hold. Front Desk answers from the accreditations you trained it on, takes the details when the work is yours, and says plainly when you're not accredited for it.
how it runs
Rob Hayes asks on Wednesday afternoon. This is what the assistant says to work you can't take, what the office reads, and what Rob gets on Thursday.
01
At 19:15 a visitor asks about removing asbestos tiles. She's told it needs a licence Ridgeway doesn't hold.
Declined before the inbox
02
With a caller on the line, Megan asks on Teams whether Ridgeway is Gas Safe and gets the answer from the same document.
One answer for everyone
03
At 08:30 Sarah asks once. Rob is emailed the NICEIC certificate from your files, with his quote to follow.
Nothing hunted for in the drive
01
Turned down plainly
At 19:15 a visitor asks about removing asbestos tiles. She's told it needs a licence Ridgeway doesn't hold.
Declined before the inbox
before and after
Rob Hayes at Calder Point asks whether Ridgeway is NICEIC approved for a commercial EICR at 16:40 on Wednesday, followed to his inbox on Thursday.
The question
Without Centrus: A form to info@ that waits for someone to check
With Centrus: Answered on the website while he's still on it
The answer
Without Centrus: Whoever picks it up goes looking for the certificate
With Centrus: From your accreditations, with the document named
His details
Without Centrus: The site and his number asked for on the call back
With Centrus: Calder Point, 3 floors and his number taken
Next morning
Without Centrus: The certificate hunted for in the shared drive
With Centrus: Emailed to Rob with his quote to follow
keep going
Enquiries, portal tickets and emails turned into booked jobs.
in the 30 minutes
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing