01
After cover ends
At 22:40 a visitor with a leak is told what to do tonight, leaves her number and is passed to the desk.
Passed to the desk
Ridgeway's website, after cover ends
RRidgewayWebsite assistant
Today, 22:40
Type your message…
Front Desk
new work
Open on Saturday? Answered from your own hours.
A visitor asks on your website when you're open, whether your field service engineers come out in an emergency and what it costs. Front Desk answers from the opening hours and rates you trained it on, and names the document each answer came from.
Ridgeway's website, Thursday evening
RRidgewayWebsite assistant
Today, 19:10
Type your message…
- who asks
- Your customers
- works with
Your website- how it runs
- Answered on your website or your phone line.
how it runs
The same hours, wherever they're asked.
Front Desk answers from the documents you trained it on, so the website and the office give the same answer.
01
Asked after cover ends
At 22:40 a visitor with a leak is told what to do tonight, leaves her number and is passed to the desk.
Passed to the desk
Works with Your website, SharePoint, OneDrive, Google Drive, Dropbox02
The office reads the same hours
With a caller on the line, Megan asks on Teams about Sundays and gets the answer from the same document.
One answer for everyone
Works with Teams, SharePoint, OneDrive, Google Drive, Dropbox03
Booked in the morning
At 08:03 Megan asks in chat to book last night's leak, and Lewis is booked for 09:30.
From enquiry to booked visit
Works with Outlook, Gmail, BigChange, Joblogic, Simpro
Ridgeway's website, after cover ends
RRidgewayWebsite assistant
Today, 22:40
Type your message…
01 / 03
01 / 03
before and after
The same evening questions, two ways.
Two visitors on Ridgeway's website on Thursday evening, one at 19:10 about Saturday and one at 22:40 with a leak, followed to Friday morning.
Saturday cover
Without Centrus: Waits for the office to open on Friday
With Centrus: Answered at 19:10, from the opening hours
The call-out rate
Without Centrus: Asked again on the phone the next day
With Centrus: £65 + VAT, from the call-out rates
The leak at 22:40
Without Centrus: A form nobody reads until the morning
With Centrus: Told what to do tonight and who to ring
Friday morning
Without Centrus: Rung back once someone finds the form
With Centrus: Booked for Lewis at 09:30
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Accreditation and who can do the workWork you can take is logged for the desk. Work you are not accredited for is turned down before it reaches the inbox.Front DeskWorks with Your website
- Do you cover this postcode?Enquiries inside your area are logged for the desk. Visitors outside it are told in the chat.Front DeskWorks with Your website
- Hand off to a person when the question needs oneSensitive questions reach a person with the details already taken. Nothing is made up.Front DeskWorks with Your website
- Quote requests from the websiteQuote requests arrive with the number of sites, the postcode and a contact already filled in.Front DeskWorks with Your website
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Opening hours and emergency cover" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing