01
Outside the area
At 19:05 a visitor in Southend is told SS1 is outside your area, with the postcodes you do cover.
No call back to say no
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 19:05
Type your message…
Front Desk
new work
Asked from CM19, checked against your areas.
A visitor asks on your website whether you cover their postcode. Front Desk checks it against the areas you trained it on, takes the details when the work is yours and says so plainly when it isn't, so your field service desk only rings back work the vans can reach.
Ridgeway's website, after the desk closes
RRidgewayWebsite assistant
Today, 18:20
Type your message…
- who asks
- Your customers
- works with
Your website- how it runs
- Answered on your website or your phone line.
how it runs
One list of areas, every answer.
Front Desk checks each postcode against the areas you trained it on. The office asks the same list, and the desk raises what falls inside it.
01
Told when it isn't yours
At 19:05 a visitor in Southend is told SS1 is outside your area, with the postcodes you do cover.
No call back to say no
Works with Your website, SharePoint, OneDrive, Google Drive, Dropbox02
Same list, in the office
With a caller on the line, Megan asks on Teams about Sawbridgeworth and gets the answer from the same document.
One answer for everyone
Works with Teams, SharePoint, OneDrive, Google Drive, Dropbox03
Raised in the morning
At 08:05 Megan asks once. Pembroke Offices is added and the breakdown is raised as urgent, ready to book.
Nothing retyped from the enquiry
Works with Outlook, Gmail, BigChange, Joblogic, Simpro
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 19:05
Type your message…
01 / 03
01 / 03
before and after
The same postcode question, two ways.
Leon Barker asks about a commercial boiler breakdown in CM19 at 18:20 on Tuesday, followed to the job on the board.
The postcode
Without Centrus: Waits for someone in the office to check the map
With Centrus: Checked against your areas while he's on the site
The answer
Without Centrus: A yes from whoever picks it up, without checking
With Centrus: From your areas document, with the document named
His details
Without Centrus: A contact form with half the address missing
With Centrus: Site, name and number passed to the desk
Next morning
Without Centrus: Retyped from the email into the job system
With Centrus: Raised as urgent from one message at 08:05
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Accreditation and who can do the workWork you can take is logged for the desk. Work you are not accredited for is turned down before it reaches the inbox.Front DeskWorks with Your website
- Hand off to a person when the question needs oneSensitive questions reach a person with the details already taken. Nothing is made up.Front DeskWorks with Your website
- Opening hours and emergency coverThe visitor knows whether to wait or call the out-of-hours number.Front DeskWorks with Your website
- Quote requests from the websiteQuote requests arrive with the number of sites, the postcode and a contact already filled in.Front DeskWorks with Your website
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Do you cover this postcode?" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing