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Every request, already a job.

Enquiries, portal tickets and emails turned into booked jobs.

For UK field service teams, Centrus reads the portal emails, website enquiries and out-of-hours calls that bring work in, and raises each one as a job in BigChange, Joblogic or Simpro, with the site, the priority and the PO. The office checks the job instead of typing it.

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start with these

Someone re-types every portal email into the job system.

Portal emails, out-of-hours calls and requests from site become jobs with the details filled in. Website enquiries are written up for the desk.

01

Raise portal jobs

Portal mail becomes an unscheduled job on BigChange, and the account manager is told.

No work order typed in twice

Read the use case: Raise portal jobsWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
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All 35 use cases

Grouped by type. Search, or narrow the list to the systems you run.

35 use cases

Ask

9

Asked in chat, on WhatsApp or in Teams.

Automation

14

Built once in Agent Builder, then runs on its own.

Front Desk

12

Answered on your website or your phone line.

all areasUse casesarea 02Quotes and salesPriced from your rate card, sent the same day, chased until they land.

questions

Questions about new work coming in

Any portal that emails you new work, which covers most of them. Freshdesk is connected directly, a new Ostara ticket can start an agent, and Fixflo issues can be read before the visit is booked. The agent finds the site in your job system and creates the job with the client's reference.

The agent checks for an open job at the same site with the same reference before it creates one. Anything it is unsure about goes to the desk to confirm instead of being created twice.

BigChange, Joblogic and Simpro are connected for reading and writing, so jobs go in with the site, the priority and the PO. Your job system stays the record. Centrus fills it in.

Yes. Add an Approval step and the desk confirms each job from the Runs panel or by replying to an email before it lands. Many teams start that way, then let the clear-cut ones straight through once the matching has proved itself.

The website assistant answers coverage and opening hours from what you have trained it on, takes the name, the site and the work, and logs the enquiry for the desk. The office starts the morning with the lead written up instead of a missed call to return.

The voice agent answers on your own number, in your company's name, from the same knowledge as the website assistant. Outbound calls, such as booking next week's services, are built as agents in Agent Builder.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We take a portal email, a website enquiry and an overnight call through to a booked job, on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a portal email.

Found the way your work comes in, or does it arrive from a portal or an inbox that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing