Automation

new work

Ticket #4814 logged, the job raised from it.

When a customer logs a reactive ticket on your Freshdesk, an agent reads it, matches the site, raises the unscheduled job in BigChange, Joblogic or Simpro, and notes the job number on the ticket. Tickets and field service jobs stay linked, and nothing waits in the helpdesk to be typed again.

Book a demoSee how it runs
how it runs
Built once in Agent Builder, then runs on its own.

how it runs

From one sentence to tickets raised.

Describe the agent once in Agent Builder, watch it work on a real ticket, then switch it on.

01

Describe it

Say which Freshdesk tickets become jobs. Agent Builder plans the site match, the job in your job system and the note on the ticket.

One sentence to describe it

01 / 03
Book a demoSee the before and afterSee how agents work

before and after

The same reactive ticket, two ways.

Halden Housing logs #4814, no power to the kitchen sockets at Flat 9, Kingsway Court, at 10:42 on Tuesday, followed to the visit.

  1. When it's logged

    Without Centrus: Sits in Freshdesk until someone works the queue

    With Centrus: Read when Halden logs it

  2. Raising the job

    Without Centrus: Site, fault and priority typed into the job system

    With Centrus: Raised in your job system from the Freshdesk ticket, unscheduled

  3. The link

    Without Centrus: Ticket and job matched up by hand, if at all

    With Centrus: JOB/90340 on the ticket, #4814 on the job

  4. Halden Housing

    Without Centrus: Emails again to ask when someone's coming

    With Centrus: Told the visit time on their own ticket

keep going

More in new work coming in.

Enquiries, portal tickets and emails turned into booked jobs.

All 35 in new work coming in
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Reactive Freshdesk tickets turned into jobs" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing