Front Desk

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Rung at 22:10, raised before she hangs up.

For a field service team on BigChange, the phone voice agent answers your number when the office is shut. It takes the fault, the address, access and how urgent it is, raises the job while the caller is on the line, and texts them the reference.

Book a demoSee how it runs
how it runs
Answered on your phone line, when the office is shut.

how it runs

Behind the call at 22:10.

Ms Rowe rings with no hot water on Wednesday night. This is how the line is set up, and what happens after she hangs up.

01

Describe the line

Say what to take, what counts as urgent and what to text. Agent Builder drafts the phone agent from your words.

One sentence to set it up

01 / 03
Book a demoSee the before and afterSee how Front Desk works

before and after

The same late-night call, two ways.

Ms Rowe rings at 22:10 on Wednesday with no hot water and a baby at home, followed to the engineer at her door.

  1. Who answers

    Without Centrus: Voicemail, or an on-call engineer woken up

    With Centrus: The phone agent, on your number, as your business

  2. The details

    Without Centrus: Scribbled on a pad, if anyone picks up

    With Centrus: Fault, address, access and urgency taken

  3. Her reference

    Without Centrus: None until the desk rings back

    With Centrus: Texted to her before she hangs up

  4. The engineer

    Without Centrus: Finds out about the doorbell at the door

    With Centrus: Reads her note on the job before he sets off

Other things customers ask

  • “The fire panel at the school is beeping and won't reset.”
  • “Water is coming through the ceiling in flat 4.”

keep going

More in new work coming in.

Enquiries, portal tickets and emails turned into booked jobs.

All 35 in new work coming in

questions

Questions about the phone agent

The ones you send it. Your business gets a number for the phone agent, and you forward your line to it out of hours or when the lines are busy. It answers as your business, from the rules and knowledge you gave it.

From your rules. Describe them once, such as no heat or hot water with someone vulnerable at home, and those jobs are raised as urgent. Everything else is raised for the desk to book in the morning.

Yes. It writes the job into BigChange while the caller is still on the line, with the priority your rules give it. Your job system stays the record. Centrus adds the job to it.

A text from your number with the job reference. Texts are job updates only, never marketing, and a reply lands on the job, so the desk and the engineer both see it before the visit.

Yes. Each call is a logged run in Agent Builder, with the details taken, the job raised and the text sent. Add the overnight summary and the desk has every call in one email at 07:00.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Fault reported by phone, job raised with a reference" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it answer.

Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing