new work
Every Monday an agent reads your yearly service schedule, and the phone agent rings each customer due next week from your number. It offers a slot, books the one they pick in BigChange and texts them the details, so nobody on the field service desk works down the list by hand.
BigChange
Excel
Google Sheets
Phone and SMShow it runs
Describe the calls once in Agent Builder, watch it run on a real week of services, then let it ring every Monday.
01
Say when to ring, who is due and what to book. Agent Builder plans the steps, the calls included.
One sentence to describe it
02
A test run reads a real week's 2 services from the schedule, rings both customers and books their visits in BigChange.
Tested on real customers
03
On Monday 19/10 Mrs Fielding misses the call. She is texted a slot, asks for Wednesday and is booked.
Nobody chased by hand
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
01
Describe it
Say when to ring, who is due and what to book. Agent Builder plans the steps, the calls included.
One sentence to describe it
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
before and after
Next week's 3 yearly services on Ridgeway's schedule at 09:00 on Monday, followed to the visits in BigChange.
The list
Without Centrus: Someone filters the schedule for next week
With Centrus: Read from the schedule at 09:00
The calls
Without Centrus: Worked down by phone between other jobs
With Centrus: The phone agent rings each one from your number
Not Tuesday
Without Centrus: Rung back once someone has checked the diary
With Centrus: Mr Okafor offered Thursday at 08:00 on the call
Booking it
Without Centrus: Each visit typed into the job system
With Centrus: All 3 booked in BigChange and texted
keep going
Enquiries, portal tickets and emails turned into booked jobs.
Centrus AIin the 30 minutes
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing
