01
Which visit it is
Megan asks once. Helen's number matches JOB/90530, travelling, due at 11:40, with Lewis named for the desk.
Matched from the number
Centrus chat, the desk at 10:14
MEMegan EllisService desk
Today
Type a message…
Front Desk
new work
Where's my engineer? Answered on the call.
Customers ring to ask when their field service engineer will arrive. The phone agent matches the number to today's visit, reads the status and the time from BigChange, and gives the time. A visit that is running late is noted for the desk to call back.
Ridgeway's number, where's my engineer
Call from Helen Ward07700 900563 · RidgewayOn the call
- works with
BigChange
Phone and SMS- how it runs
- Answered on your phone line.
how it runs
Behind the call, and the late one.
Helen Ward rings at 10:15 on Wednesday from Riverside Care. This is the visit the desk sees, the job that is running late, and the email telling Megan who to call.
01
Which visit it is
Megan asks once. Helen's number matches JOB/90530, travelling, due at 11:40, with Lewis named for the desk.
Matched from the number
Works with BigChange02
The one running late
Northgate's 09:30 visit has not arrived, so JOB/90531 is read as running late in BigChange.
Only the late one reaches you
Works with Teams, BigChange03
Emailed for the call back
Megan is emailed JOB/90531 and who to ring. Paul Grant at Northgate needs a call back.
The late one, in writing
Works with BigChange, Outlook
Centrus chat, the desk at 10:14
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same where-is-he call, two ways.
Helen Ward rings at 10:15 on Wednesday to ask when the engineer will arrive at Riverside Care.
The call
Without Centrus: The desk opens the planner while she waits
With Centrus: Answered from today's visit, on the call
The time
Without Centrus: Read out once someone finds the job
With Centrus: Due at 11:40, from JOB/90530
His name
Without Centrus: The engineer's name given to the caller
With Centrus: Kept with the desk, not said to Helen
Running late
Without Centrus: Another call, and another look at the planner
With Centrus: Emailed to Megan, with JOB/90531
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Technical helpline out of hoursSimple faults are cleared on the phone. Real ones reach the on-call engineer with the details already taken.Front DeskWorks with BigChange, Phone and SMS
- Yearly services booked by phoneNext week's services are booked in without anyone working down the list by phone.Front DeskWorks with BigChange, Excel, Google Sheets, Phone and SMS
- Raise portal jobsPortal mail becomes an unscheduled job on BigChange, and the account manager is told.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Where's my engineer? Answered on the phone line" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing