new work
The phone voice agent answers your out-of-hours line from the manuals you trained it on. It talks the caller through the first checks, logs the call as a job in BigChange, and messages your on-call field service engineer when a fault won't clear.
BigChange
Phone and SMShow it runs
Merchant House's concierge rings about the fire panel overnight. This is how the line is set up, what happens when a fault won't clear, and what the desk sees at 07:00.
01
Say which manuals to answer from, what to log and who to call. Agent Builder drafts the phone agent from your words.
One sentence to set it up
02
On Tuesday Riverside Care's kitchen boiler stays locked out after a reset. The job is raised and Dylan, on call, is messaged.
The engineer has the job number
03
At 07:00 the desk's email lists the Merchant House call as logged, beside the jobs that still need booking.
Every call on the desk's list
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
01
Describe the line
Say which manuals to answer from, what to log and who to call. Agent Builder drafts the phone agent from your words.
One sentence to set it up
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
before and after
The fire panel at Merchant House shows a zone 3 fault at 01:35 on Thursday, followed to the desk at 07:00.
Who answers
Without Centrus: The on-call engineer, woken for a loose detector
With Centrus: The phone agent, on your number, from your manual
The fix
Without Centrus: A van sent out to push a detector back in
With Centrus: The concierge refits it and resets the panel
The record
Without Centrus: Nothing written down until someone remembers
With Centrus: Logged as JOB/90518 before the call ends
The desk at 07:00
Without Centrus: Hears about it when Merchant House rings
With Centrus: Sees it logged in the overnight summary
keep going
Enquiries, portal tickets and emails turned into booked jobs.
Centrus AIin the 30 minutes
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing
