01
Booked, on the issue
Megan asks once. Dylan is booked for 12:00 and the job number is written back to the issue for Halden to see.
No email to say it's booked
Centrus chat, the desk at 09:08
MEMegan EllisService desk
Today
Type a message…
Ask
new work
FX-20414, read in chat, the right engineer booked.
The service desk asks about a Fixflo issue by number or address. Centrus reads the issue, the tenant's notes and photos and the property, and says which trade it needs, so the field service visit is booked right first time without opening the portal.
Centrus chat, on the service desk
MEMegan EllisService desk
Today
Type a message…
- who asks
- Service desk and admin
- works with
Fixflo- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
What happens to FX-20414.
Megan reads Halden Housing's issue at 09:05 on Monday. This is how it's booked, what Dylan asks on the way, and how Halden sees it finished.
01
Booked and on the issue
Megan asks once. Dylan is booked for 12:00 and the job number is written back to the issue for Halden to see.
No email to say it's booked
Works with Fixflo, BigChange, Joblogic, Simpro02
Asked on the way
At 11:40 Dylan asks what else is open at Flat 9, and gets the dripping tap from Fixflo before he arrives.
One visit, not two
Works with WhatsApp, Fixflo03
Completed on Fixflo
When Dylan completes the job at 12:50, an agent posts his note on both issues and marks them complete.
Halden sees it finished
Works with BigChange, Joblogic, Simpro, Fixflo
Centrus chat, the desk at 09:08
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same Fixflo issue, two ways.
Halden Housing's FX-20414, no heating at Flat 9, Kingsway Court, read at 09:05 on Monday and followed until it's complete on Fixflo.
Reading it
Without Centrus: Log in to Fixflo and click through the issue
With Centrus: One question in chat, answered with the trade
The trade
Without Centrus: Guessed from the title, so the wrong engineer goes
With Centrus: A gas engineer, with the fault code and photos
The visit
Without Centrus: Booked, then the job number emailed to Halden
With Centrus: Booked for Dylan, the job number on the issue
When it's done
Without Centrus: Halden chases to ask if it's fixed
With Centrus: Marked complete on Fixflo with Dylan's note
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Raise portal jobsPortal mail becomes an unscheduled job on BigChange, and the account manager is told.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Answer the customer while they're still on the lineNo hold music while someone logs into the job system.AskWorks with BigChange, Joblogic, Simpro
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Read a Fixflo issue before booking the visit" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing