CentrusFixflo

client portal · read and write

Ask the issue. Write the job number back.

Centrus integrates with Fixflo for UK field service businesses. Ask what is logged on an issue, write your job number back, and update the managing agent on the portal. Fixflo stays the portal your client runs.

Book a demoWhat it covers

start with these

Housing providers email to ask whether an issue has been picked up.

Ask what is logged on an issue before anyone is booked: the tenant's report, the photos and the access. When an issue is assigned to you, Agent Builder raises the job and writes its number back. Engineers book the visit from WhatsApp, and the comment and the completion go on the issue when the job is done. Fixflo stays the portal the housing provider uses.

  1. 01

    Read a Fixflo issue before booking the visit

    The right engineer is booked first time, without opening the portal.

    Read the use case: Read a Fixflo issue before booking the visitWorks with Fixflo

  2. 02

    Job number written back to the Fixflo issue

    When an issue is assigned to you, the job is raised and its number written back to the issue.

    Read the use case: Job number written back to the Fixflo issueWorks with BigChange, Joblogic, Simpro, Fixflo

  3. 03

    The visit booked from the van

    An engineer books the visit on WhatsApp. The appointment goes on the issue for the housing provider to see.

    Works with WhatsApp, Fixflo

  4. 04

    Comment when the job is done

    When the job is completed, the engineer's comment and the completion go on the Fixflo issue.

    Works with Fixflo, BigChange, Joblogic, Simpro
01 / 04

more with Fixflo

setup

Your portal address and one token

An administrator connects once. Everyone else clicks Enable on the same card.

01

Connect Fixflo

Open Integrations and click Connect on the Fixflo card. Paste your Fixflo address, for example acme.fixflo.com or just acme, and the 64-character API token. The email field is not used.

How to connect

02

Ask, then write back

Start with an issue you already know. Ask what is logged, then assign it and write a job number onto it. Check the first few so the reference matches how you name jobs.

03

Automate the awards

When every awarded issue should become a job, describe it in Agent Builder and connect the Fixflo step with the same token. Add BigChange if the job lives there, and Outlook for the desk.

Fixflo in Agent Builder

what it covers

The issue, the property, and the people on it

Chat and Agent Builder share the same 165 Fixflo actions, so anything you can ask or change in chat, an agent can do too. Each one connects separately, with the same token.

connects through
Your Fixflo address and a 64-character API token
reads and writes
Issues, properties, people, comments, quotes, appointments, invoices
starts on
A Fixflo issue status change, a schedule, an email, a chat request, or a BigChange job change
where people ask
Web, WhatsApp and Teams

  • Issues

    ask

    Open by number, or list awarded, completed and closed

    change

    Assign, set the job number, comment, merge issues

    trigger an agent

    A status change posted by Fixflo, or the lists checked on a schedule

  • Quotes and appointments

    ask

    Read the quotes already on the issue

    change

    Add or amend a quote, decline, set or cancel an appointment

    trigger an agent

    Schedule or chat

  • Completion and invoices

    ask

    Read completion details and invoice figures

    change

    Save completion, add certificates and documents, submit the invoice

    trigger an agent

    Schedule or chat

  • Properties

    ask

    Search properties and addresses, read tenants and notes

    change

    Save the property, update the address, add notes, set tags

    trigger an agent

    Schedule or chat

  • People

    ask

    Tenants, landlords, leaseholders and contractors

    change

    Create or update them, and link them to a property

    trigger an agent

    Schedule or chat

  • Service programmes

    ask

    Programmes, service events and certificates on a property

    change

    Create, update or complete a service event

    trigger an agent

    Schedule or chat

New issues, picked up on a schedule

An agent can list awarded, completed or closed issues as often as every 5 minutes and skip any it has already handled, so new work is picked up without anyone refreshing the portal. A BigChange job change can also start a run that updates Fixflo.

See how chat and agents work in Centrus
previous integrationSimproJobs, schedules, quotes and invoices answered from live Simpro. Reports and follow-ups built by agents.next integrationOstaraAgents accept the order inside the SLA window, write the ETA, and send attendance back to the client's portal.

questions

Fixflo questions

Your desk asks about a Fixflo issue in plain English and gets the fault, the property and the tenant's notes. From the same chat, Centrus assigns the issue, writes your job number on it, comments, quotes or sets an appointment. Agents do the same on a schedule, so every awarded issue gets picked up.

Fixflo is where the managing agent raises and tracks the repair. Your job system is where you plan and do the work. Centrus reads the issue, raises the job in your system, and writes the job number back to Fixflo, so both sides see the same work without anyone retyping the address.

No. Fixflo stays the portal the managing agent works in. Centrus reads from it and writes into it, so the issue they open is the same issue your desk just updated. Nothing moves out of Fixflo, and nobody on their side changes how they work.

That AI only sees what lives inside Fixflo. It does not see your job system, your inbox, your documents or anything else running the business day to day. Centrus sits across everything you use, so it is not limited by what one vendor decided to build.

Both are client portals that hand you work. Fixflo is where managing agents raise property repairs. Ostara is a client work-order portal. They connect separately, and connecting Fixflo does not connect Ostara or your job system.

An organisation administrator with the 64-character API token from the Fixflo account. The email field on the form is not used. Everyone else in the organisation clicks Enable on the same card afterwards.

No. Connecting Fixflo for chat does not connect Agent Builder. Add the Fixflo step to the agent and connect it there with the same address and token. The token is stored on that agent only.

Yes. That is the external reference, and it has to be unique within your agency in Fixflo. Centrus can assign the issue and set the reference in the same chat, then add a comment for the managing agent.

A schedule, as often as every 5 minutes, that lists awarded, completed or closed issues and skips the ones already handled. A Fixflo issue status change, an email, a chat request or a BigChange job change can start a run too.

No. Your data is not used to train AI models, and training is switched off on our AI provider account. Data is encrypted in transit and at rest, and access is set per person through tags and roles.

Fixflo comes with every plan, from £299.99 a month. Chat uses message credits and agents use automation credits. Plans run month to month, with no lock-in, and paying annually saves 20%.See full pricing
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We read a Fixflo issue like yours, write the job number back, and show the agent that picks up every awarded issue.
  3. 03We pick out the admin that should run itself first.

See it working with Fixflo.

Found the use case you need, or doing something that isn't on the list? Book 30 minutes. Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing