01
What's on the issue
Megan asks once. FX-20418 is a leaking soil pipe at 8 Quay Street, Cambridge, from Oak Lettings.
The address, before you decide
Centrus chat, the issue before the decline
MEMegan EllisService desk
Today
Type a message…
Ask
new work
Can't take the job? Declined, with why.
When an awarded Fixflo job isn't one your field service team can take, ask Centrus to decline it. It reads the property from the issue and checks the address against the areas you trained it on. The reason is written in your words on the issue, so whoever awarded it can send it somewhere else.
Centrus chat, a job to turn down
MEMegan EllisService desk
Today
Type a message…
- who asks
- Service desk and admin
- works with
Fixflo- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From the issue to the note they see.
Oak Lettings awards a Cambridge job on Tuesday. This is the issue, the coverage check, and Sarah hearing that it was declined.
01
What's on the issue
Megan asks once. FX-20418 is a leaking soil pipe at 8 Quay Street, Cambridge, from Oak Lettings.
The address, before you decide
Works with Fixflo02
Outside the area
Cambridge is checked against the areas you trained. It sits outside Harlow and the postcodes around it.
From your coverage list
Works with Teams, SharePoint, OneDrive, Google Drive, Dropbox03
They can reassign it
Sarah asks if it was taken. It's declined, and the note tells Oak Lettings to reassign it.
The reason, on the issue
Works with WhatsApp, Fixflo
Centrus chat, the issue before the decline
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same issue, two ways.
Oak Lettings awards FX-20418 on Tuesday, a leaking soil pipe at 8 Quay Street, Cambridge.
Seeing it
Without Centrus: Open Fixflo, read the address, decide later
With Centrus: The property and the client, in one question
The reason
Without Centrus: A feeling that Cambridge is too far
With Centrus: Checked against the areas you trained
The decline
Without Centrus: Left on the portal until someone chases
With Centrus: Declined at 11:20, with the note
Whoever awarded it
Without Centrus: Finds out when they ring to ask
With Centrus: The note is on the issue, so they can reassign
keep going
More in new work coming in.
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- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Answer the customer while they're still on the lineNo hold music while someone logs into the job system.AskWorks with BigChange, Joblogic, Simpro
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Decline a Fixflo job you can't take" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing