01
What she's waiting on
Megan asks once. Merchant House on Thu 08/10 at 10:30, no one there, and Grace wants a rebooking.
The visit, before the reply
Centrus chat, the ticket first
MEMegan EllisService desk
Today
Type a message…
Ask
new work
The right reply, sent from the ticket.
The desk names the ticket and the reply it needs. Centrus reads the ticket and your canned responses, sends the reply once you've asked, and logs the time on the ticket. When an engineer finds no access on a field service job, for example, it sends your own no-access response with a new time.
Centrus chat, a reply from the ticket
MEMegan EllisService desk
Today
Type a message…
- who asks
- Service desk and admin
- works with
Freshdesk- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From the ticket to Grace's inbox.
Grace Holt is waiting on a rebooking after a no-access visit. This is the ticket, the response it will use, and the email she receives.
01
What she's waiting on
Megan asks once. Merchant House on Thu 08/10 at 10:30, no one there, and Grace wants a rebooking.
The visit, before the reply
Works with Freshdesk02
The response you'll send
The no-access response is read from the words you trained, before it goes on the ticket.
Your words, not a rewrite
Works with Teams, SharePoint, OneDrive, Google Drive, Dropbox03
What Grace receives
The reply offers a new time, sent from the ticket. 25 minutes are logged against it.
The reply and the time
Works with Freshdesk
Centrus chat, the ticket first
MEMegan EllisService desk
Today
Type a message…
01 / 03
01 / 03
before and after
The same no-access reply, two ways.
Grace Holt's ticket #4827 has been waiting since a no-access visit at Merchant House on Thu 08/10.
The ticket
Without Centrus: Opened in Freshdesk and read through
With Centrus: What happened, and that she wants a rebooking
The words
Without Centrus: The canned reply copied out and edited
With Centrus: Read from your no-access response
The send
Without Centrus: Pasted into Freshdesk, then the time logged apart
With Centrus: Sent on #4827, with 25 minutes logged
Grace
Without Centrus: Hears about it if someone remembers to write
With Centrus: The reply, with a time she can offer
keep going
More in new work coming in.
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- Job and contact created from a messageJobs captured on site or in the van, not lost waiting for a call to the office.AskWorks with BigChange, Joblogic, Simpro, WhatsApp
- Overnight jobs summarised by 07:00Overnight jobs land in the workbook, and the desk is emailed the summary with the file attached.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Gmail, Excel
- Answer the customer while they're still on the lineNo hold music while someone logs into the job system.AskWorks with BigChange, Joblogic, Simpro
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Reply on a Freshdesk ticket from your canned responses" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Bring a real question.
Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing