new work
Some of the client portals a field service team works from send no emails and have no integration. An agent signs in through a browser as a person would, reads each new work order and raises the unscheduled job in BigChange, every hour from 07:00 to 19:00.
BigChangehow it runs
Describe the agent once in Agent Builder, watch it sign in and read the real portal, then switch it on.
01
Say which portal, how often and what to raise. Agent Builder adds the browser step and plans the rest from your words.
One sentence to describe it
02
A test run signs in to Stort Valley's portal through the browser, reads the 2 orders waiting there and raises each in BigChange.
Tested on the real portal
03
At 16:30 Megan asks what came in from the portal. 4 work orders across the day's runs, each one raised.
Nobody refreshed the portal
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
01
Describe it
Say which portal, how often and what to raise. Agent Builder adds the browser step and plans the rest from your words.
One sentence to describe it
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
before and after
Stort Valley Housing posts 3 work orders on its portal by 10:00 on Tuesday and sends no email about any of them.
Seeing new work
Without Centrus: Someone signs in and refreshes between calls
With Centrus: Read by the agent every hour from 07:00
Raising the job
Without Centrus: Site and fault copied from the portal by hand
With Centrus: Raised in BigChange from Stort Valley's portal, unscheduled
The reference
Without Centrus: The portal number lost in the job notes
With Centrus: SV-31846 on JOB/90525, from the order itself
Busy days
Without Centrus: Orders missed when the desk is on the phones
With Centrus: 4 orders raised on Tuesday, none missed
keep going
Enquiries, portal tickets and emails turned into booked jobs.
Centrus AIin the 30 minutes
Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing
