Automation

new work

WO-55910 accepted, and raised in BigChange.

The service desk gives Centrus an Ostara work order number in chat. A published agent accepts the order on Ostara and raises the unscheduled job in BigChange with the site and the fault, so the desk only has to allocate it to a field service engineer.

Book a demoSee how it runs
works with
BigChangeOstara
how it runs
Built once in Agent Builder, then started from chat with a work order number.

how it runs

From one sentence to orders accepted.

Describe the agent once in Agent Builder, test it on a real work order, then start it from chat with a number.

01

Describe it

Say what to accept on Ostara and what to copy into BigChange. Agent Builder plans the steps from the work order to the unscheduled job.

One sentence to describe it

01 / 03
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before and after

The same Ostara work order, two ways.

Brookfield FM's WO-55910, a roller shutter at Unit 5, Harlow Retail Park, accepted at 08:20 on Thursday and followed to the job on the board.

  1. Accepting it

    Without Centrus: Log in to Ostara, find the order, press accept

    With Centrus: One message in chat with the order number

  2. Raising the job

    Without Centrus: Site and fault typed again into BigChange

    With Centrus: Raised in BigChange from the Ostara order, unscheduled

  3. The reference

    Without Centrus: The order number copied onto the job by hand

    With Centrus: WO-55910 on the job, from the order itself

  4. The desk

    Without Centrus: Two systems open for every order

    With Centrus: Only has the job to allocate

keep going

More in new work coming in.

Enquiries, portal tickets and emails turned into booked jobs.

All 35 in new work coming in
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Ostara work orders accepted and raised as jobs" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Watch it run once.

Found the agent you need, or doing something that isn't on the list? Bring the job you want handed over, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing