01
Waiting for accounts
At 08:40 Kate asks on Teams what came in. Both invoice numbers and Mrs Fielding's number are in the handoff.
Nothing to ask her twice
Teams, Kate in finance at 08:40
Search
Centrus AIChatAboutToday
Type a message
Front Desk
new work
An invoice question at 19:40, passed to a person, not guessed.
In a field service business, some questions need a person. When a visitor asks about an invoice, a complaint or anything you haven't trained it to answer, Front Desk says so, takes the details and passes the conversation to the right team, so nobody starts from scratch.
Ridgeway's website, Tuesday evening
RRidgewayWebsite assistant
Today, 19:40
Type your message…
- who asks
- Your customers
- works with
Your website- how it runs
- Answered on your website or your phone line.
how it runs
What accounts do with it.
Mrs Fielding asks about two invoices on Tuesday evening. This is how accounts pick it up on Wednesday, and how she hears back.
01
Waiting for accounts
At 08:40 Kate asks on Teams what came in. Both invoice numbers and Mrs Fielding's number are in the handoff.
Nothing to ask her twice
Works with Teams, Outlook, Gmail02
Checked before the call
Kate asks once. Both invoices are for the same visit on Fri 09/10, so INV-2002 is the duplicate.
The answer before she rings
Works with BigChange, Joblogic, Simpro, Xero03
Voided and told
Kate voids INV-2002 in the same chat, and Mrs Fielding is emailed that only INV-2001 stands.
Put right from one message
Works with BigChange, Joblogic, Simpro, Xero, Outlook, Gmail
Teams, Kate in finance at 08:40
SearchCentrus AIChatAboutToday
Type a message
01 / 03
SearchCentrus AIChatAbout01 / 03
before and after
The same invoice question, two ways.
Mrs Fielding asks about two invoices for one visit at 19:40 on Tuesday, followed to the duplicate voided.
When she asks
Without Centrus: A chatbot guesses, or a form nobody owns
With Centrus: Told plainly it needs a person, and passed on
Her details
Without Centrus: Asked for again when accounts ring her back
With Centrus: Both invoice numbers and her number taken
Accounts
Without Centrus: Two systems searched to work out what happened
With Centrus: Kate asks once and sees INV-2002 is the duplicate
Putting it right
Without Centrus: A credit note and a letter, once someone gets to it
With Centrus: Voided and emailed from one message
keep going
More in new work coming in.
Enquiries, portal tickets and emails turned into booked jobs.
- Website enquiries taken out of hoursNew work is not lost overnight. The office starts the morning with the enquiries already qualified.Front DeskWorks with Your website
- Fault reported by phone, job raised with a referenceThe caller hangs up with a job number.Front DeskWorks with BigChange, Phone and SMS
- Accreditation and who can do the workWork you can take is logged for the desk. Work you are not accredited for is turned down before it reaches the inbox.Front DeskWorks with Your website
- Do you cover this postcode?Enquiries inside your area are logged for the desk. Visitors outside it are told in the chat.Front DeskWorks with Your website
- Opening hours and emergency coverThe visitor knows whether to wait or call the out-of-hours number.Front DeskWorks with Your website
- Quote requests from the websiteQuote requests arrive with the number of sites, the postcode and a contact already filled in.Front DeskWorks with Your website
Centrus AIin the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Hand off to a person when the question needs one" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing