01
When it isn't a fit
A visitor asks if Ridgeway takes on labour-only electricians. The answer says no, plainly, from the same rules.
No reply to write
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 20:15
Type your message…
Front Desk
team
Subcontractors asking to join, answered and passed on.
A subcontractor asks on your website how to get on the approved list for your field service jobs. Front Desk answers from your subcontractor requirements, takes the company, trade, postcode and contact, and passes them to operations, so every enquiry arrives ready to vet.
Ridgeway's website, after the office closes
RRidgewayWebsite assistant
Today, 18:05
Type your message…
- works with
Your website- how it runs
- Answered on your website or your phone line.
how it runs
From the website to the register.
Ella Moss at Brightline Fire asks on Ridgeway's website at 18:05 on Wed 07/10. This is what another enquirer hears, what the office reads and where Ella's details end up.
01
When it isn't a fit
A visitor asks if Ridgeway takes on labour-only electricians. The answer says no, plainly, from the same rules.
No reply to write
Works with Your website02
Same rules, in the office
Rachel asks on Teams what a new fire alarm subcontractor needs. It's the list the website gives out.
One set of requirements
Works with Teams, OneDrive, SharePoint, Google Drive, Dropbox03
Into the register
Rachel asks in chat to add Brightline Fire. Ella's enquiry is read from the inbox and added as pending.
Nothing typed in from the email
Works with Outlook, Gmail, Excel, Google Sheets
Ridgeway's website, the same evening
RRidgewayWebsite assistant
Today, 20:15
Type your message…
01 / 03
01 / 03
before and after
The same subcontractor enquiry, two ways.
Ella Moss at Brightline Fire, a fire alarm company in Chelmsford, asking on Ridgeway's website at 18:05 on Wed 07/10.
The question
Without Centrus: A contact form, answered when someone has time
With Centrus: Answered that evening from your requirements
The requirements
Without Centrus: Different each time, depending on who replies
With Centrus: £5m cover, BAFE and a sample RAMS, every time
Her details
Without Centrus: A name and an email, then a call for the rest
With Centrus: Company, trade, postcode and contact, passed on
The register
Without Centrus: Typed in when Rachel finds the email
With Centrus: Added as pending, with Ella as the contact
keep going
More in team and knowledge.
Your best people's answers, available to everyone.
- Past rulings, looked up not re-arguedAsk how it was ruled last time. New questions go to the manager once, and the answer is logged for everyone.AskWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp
- Policy changes, briefed in three linesThe new version is compared with the old, and what changed goes to every engineer on WhatsApp.AskWorks with Word, SharePoint, OneDrive, Google Drive, WhatsApp
- Approved leave added to the diaryNobody re-keys leave into the job system, so nobody gets booked while they're off.AutomationWorks with BigChange, Joblogic, Simpro, Outlook, Excel
- Careers questions on your websiteApplicants get an answer, and HR gets a tidy list instead of stray emails.Front DeskWorks with Your website
- Engineer tickets expiring, emailed to each managerCourses are booked before tickets lapse and engineers are stood down.AutomationWorks with Outlook, Gmail, Excel, Google Sheets
- Find RAMS and site notes without a job systemTeams without a job system find RAMS, certificates and site notes in one question. Site knowledge stops living in one person's inbox.AskWorks with Outlook, OneDrive, WhatsApp
Centrus AI
in the 30 minutes
- 01We start with how your operation actually runs, on the desk and in the field.
- 02We show "Subcontractors asking to join your approved list" on a setup that matches yours.
- 03We pick out the admin that should run itself first.
Book 30 minutes. Watch it answer.
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
30 minutes / UK team / No lock-inOr see pricing