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Past rulings, looked up, not re-argued.

Across a field service team, staff ask how something was ruled last time, from a free revisit to a second no-access. The answer comes from your decisions log, with who ruled and when. A new question goes to the manager once on WhatsApp, and the ruling is logged for everyone.

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how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

Behind the ruling.

How a ruling already in the log is answered, how Dan is asked when there isn't one, and what the next person hears.

01

A ruling, looked up

Kate asks whether to charge Riverside Care. Their visits are read live and Dan's August ruling comes back with its date.

The ruling, with who and when

01 / 03
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before and after

The same question, two ways.

Lewis at 9 Oak Road at 14:10, asked whether a revisit for the valve he fitted in August is free.

  1. The question

    Without Centrus: Rings the office, who try to reach Dan

    With Centrus: Asked on WhatsApp and checked against the log

  2. No ruling yet

    Without Centrus: Dan answers it again, a little differently each time

    With Centrus: Dan asked once, in one WhatsApp message

  3. The answer

    Without Centrus: Passed on by word of mouth

    With Centrus: Back to Lewis with who ruled and when

  4. Next time

    Without Centrus: Argued again from the start

    With Centrus: In the log for the desk and every engineer

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Your best people's answers, available to everyone.

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questions

Questions about the decisions log

In a Word or PDF document in SharePoint, OneDrive, Google Drive or Dropbox, trained into Centrus like any other document. Answers from it show the log as their source, with who made the ruling and when.

Centrus says so and asks the manager once on WhatsApp. The answer goes back to the person who asked and is added to the log, so nobody has to ask the same question again.

Yes. Edit the entry in the log. After the next sync, answers quote the new ruling and its date, so the old one stops coming back. Keep the old entry with its end date if you want the history.

Tags decide which documents each person can use. A log of pricing rulings can stay with the desk and finance, while the rulings engineers need on site, like free revisits, sit in a log everyone can ask.
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Past rulings, looked up not re-argued" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing