01
The desk picks it up
Megan reads the chat, then asks on Teams for the part and a return visit. PO-2541 goes to CEF.
No call to explain it
Teams, the desk after reading his chat
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Centrus AIChatAboutThu 08/10
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team
What the engineer saw, shared with the desk.
A field service engineer asks about a site in the web app and Centrus reads its history from BigChange. He shares the chat with the people on the desk, who read the whole conversation as he saw it and pick up the job without a phone call to explain it.
Centrus chat, an engineer on site
DHDylan HartEngineer · shared with Megan
Today
Type a message…
- who asks
- EngineersService desk and admin
- works with
BigChange- how it runs
- Asked in chat, on WhatsApp or in Teams.
how it runs
From one shared chat to the next visit.
Dylan shares his chat about the Merchant House extract fan with Megan at 10:42 on Thu 08/10. This is what the desk does with it, what Dylan hears and what the next engineer finds.
01
The desk picks it up
Megan reads the chat, then asks on Teams for the part and a return visit. PO-2541 goes to CEF.
No call to explain it
Works with Teams, BigChange02
Dylan told on WhatsApp
The return visit reaches Dylan in the van, with the PO for the part, and he replies with his plan.
Booked back without a call
Works with WhatsApp03
On the job next time
Lewis asks what's open before his radiator job there. The fan's story comes back from the jobs in BigChange.
The story stays with the site
Works with WhatsApp, BigChange
Teams, the desk after reading his chat
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before and after
The same site problem, two ways.
Dylan at Merchant House at 10:40 on Thu 08/10, with the car park extract fan tripped for the third time.
The history
Without Centrus: Dylan rings the desk to ask what's been done
With Centrus: Read from BigChange in his chat on site
Handing it over
Without Centrus: Explained on the phone, then retold to Matt
With Centrus: His chat shared with Megan, as he saw it
The part
Without Centrus: Ordered once someone works out which one
With Centrus: PO-2541 raised with CEF from Teams
Going back
Without Centrus: Booked when the office gets round to it
With Centrus: Booked for Monday, and Dylan told on WhatsApp
keep going
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- 03We pick out the admin that should run itself first.
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