Ask

scheduling

The nearest engineer, with the right ticket.

Ask which field service engineer is near a site today with the right ticket. Centrus checks the diaries, tickets and absences in BigChange and where each van is, names who can go and why the others can't, and assigns the job when you ask.

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works with
BigChange
how it runs
Asked in chat, on WhatsApp or in Teams.

how it runs

Behind the question.

Megan asks who can take a P2 at Harlow Retail Park this afternoon. This is what happens between her question and Sam arriving.

01

Checked first

This afternoon's diaries, tickets and absences rule out who can't go. Then each van's distance from the site.

Nobody sent without the ticket

01 / 03
Book a demoSee the before and afterSee how chat works

before and after

The same P2, two ways.

A fire alarm fault at Harlow Retail Park comes in at 12:40 on Wednesday, with the afternoon already booked.

  1. Who is nearby

    Without Centrus: The tracker map checked van by van

    With Centrus: Every van's distance in the same answer

  2. The right ticket

    Without Centrus: Remembered, or looked up in the skills sheet

    With Centrus: Tickets and absences checked before a name

  3. Assigning it

    Without Centrus: The job opened and re-saved in BigChange

    With Centrus: Assigned to Sam in the same answer

  4. The engineer

    Without Centrus: Rings the desk back to ask where the panel is

    With Centrus: Gets the job and the panel location on WhatsApp

keep going

More in scheduling and dispatch.

Visits confirmed, each day on WhatsApp, customers texted on the way.

All 30 in scheduling and dispatch
Centrus AI

in the 30 minutes

  1. 01We start with how your operation actually runs, on the desk and in the field.
  2. 02We show "Nearest available engineer by postcode" on a setup that matches yours.
  3. 03We pick out the admin that should run itself first.

Book 30 minutes. Bring a real question.

Ask this every week, or need something that isn't on the list? Bring the question the way your team would put it, and we will show it on a setup like yours. You leave with a plan.

30 minutes / UK team / No lock-inOr see pricing