scheduling
For a field service team working in housing, every weekday at 16:00 an agent reads the next day's visits in BigChange and texts each tenant from your number with the 08:00 to 12:00 window, the address and the job number. Any reply goes on the job for the engineer.
BigChange
Phone and SMShow it runs
Describe the texts once in Agent Builder, test them on a real day's housing visits, then let them run at 16:00 every weekday.
01
One sentence in Agent Builder covers it: read the next day's housing visits from BigChange, text each tenant, and put replies on the job.
One sentence to describe it
02
A test run on Friday's two housing visits reads them from BigChange and texts both tenants the window, address and job number.
Tested on real visits
03
On Monday Lewis asks who's letting him in at Flat 14. Ms Reid's reply is on the job: her son will be in.
No knock on an empty flat
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
01
Describe it
One sentence in Agent Builder covers it: read the next day's housing visits from BigChange, text each tenant, and put replies on the job.
One sentence to describe it
Describe the automation you need. I will add nodes and wire the canvas.
Describe the workflow you want to build…
before and after
Flat 14, Kingsway Court, rebooked for Monday 08:00 to 12:00 after the tenant was out on Tuesday.
Telling the tenant
Without Centrus: A card left on Tuesday, and hope
With Centrus: Texted the window from your number at 16:00
What's in it
Without Centrus: A time, if the desk remembers to ring
With Centrus: The window, the address and the job number
Her reply
Without Centrus: Rung through to the desk, then lost
With Centrus: On the job when she sends it
On Monday
Without Centrus: No access again, and a third visit
With Centrus: Her son lets Lewis in
keep going
Visits confirmed, each day on WhatsApp, customers texted on the way.
Centrus AIin the 30 minutes
Found what your customers ask, or do they ask something that isn't on the list? Bring the questions you hear most, and we will show Front Desk on a setup like yours. You leave with a plan.
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